Aptean Case Studies CARF Uses Aptean Pivotal CRM To Help Streamline It Accreditation Process and Manage Growing Demand

Edit This Case Study Record

	CARF Uses Aptean Pivotal CRM To Help Streamline It Accreditation Process and Manage Growing Demand Aptean

CARF Uses Aptean Pivotal CRM To Help Streamline It Accreditation Process and Manage Growing Demand

Aptean

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Services	Software Design & Engineering Services
Challenge	CARF, an independent, nonprofit accreditation organization, was facing a growing demand for its services. The accreditation process was complex and demanding, requiring a significant amount of time, labor, and data collection. The process was also very paper-driven, which added to the complexity and inefficiency. The organization needed a solution that could streamline the accreditation process, improve communication among staff, customers, and surveyors, and manage the growing demand for its services. Read More
About Customer	CARF is an independent, nonprofit accreditation organization based in Tucson, Arizona. The organization provides accreditation services to over 3,700 healthcare service providers around the world. CARF's network includes a team of 1,000 surveyors who work with healthcare providers seeking accreditation. The organization operates in a complex and demanding industry, with a high demand for its services. The accreditation process requires the collection of large volumes of data and is very paper-driven, making it time and labor-intensive. Read More
Solution	To address its challenges, CARF chose Aptean Pivotal CRM. This solution was selected to manage the organization's professional relationships more efficiently and create a single, unified system that would enable effective communication among the staff, customers, and surveyors. Pivotal CRM provided the flexibility and cost-effectiveness to meet CARF's growing demands. With this solution, customers can access CARF's website to submit profiles and complete the initial accreditation application, streamlining the accreditation process. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Services

Software Design & Engineering Services

Challenge

CARF, an independent, nonprofit accreditation organization, was facing a growing demand for its services. The accreditation process was complex and demanding, requiring a significant amount of time, labor, and data collection. The process was also very paper-driven, which added to the complexity and inefficiency. The organization needed a solution that could streamline the accreditation process, improve communication among staff, customers, and surveyors, and manage the growing demand for its services.

About Customer

CARF is an independent, nonprofit accreditation organization based in Tucson, Arizona. The organization provides accreditation services to over 3,700 healthcare service providers around the world. CARF's network includes a team of 1,000 surveyors who work with healthcare providers seeking accreditation. The organization operates in a complex and demanding industry, with a high demand for its services. The accreditation process requires the collection of large volumes of data and is very paper-driven, making it time and labor-intensive.

Solution

To address its challenges, CARF chose Aptean Pivotal CRM. This solution was selected to manage the organization's professional relationships more efficiently and create a single, unified system that would enable effective communication among the staff, customers, and surveyors. Pivotal CRM provided the flexibility and cost-effectiveness to meet CARF's growing demands. With this solution, customers can access CARF's website to submit profiles and complete the initial accreditation application, streamlining the accreditation process.

Impact #1	The implementation of Aptean Pivotal CRM has streamlined the accreditation process, reducing the time and labor required.
Impact #2	The solution has enhanced surveyor productivity, enabling them to manage the accreditation process more efficiently.
Impact #3	The use of Pivotal CRM has improved customer satisfaction, as customers can now easily submit profiles and complete the initial accreditation application online.

Impact #1

The implementation of Aptean Pivotal CRM has streamlined the accreditation process, reducing the time and labor required.

Impact #2

The solution has enhanced surveyor productivity, enabling them to manage the accreditation process more efficiently.

Impact #3

The use of Pivotal CRM has improved customer satisfaction, as customers can now easily submit profiles and complete the initial accreditation application online.

Download PDF Version

Overview

CARF Uses Aptean Pivotal CRM To Help Streamline It Accreditation Process and Manage Growing Demand

Operational Impact