TIBCO Software Case Studies Canada’s Yellow Pages Transforms with TIBCO Master Data Management

	Canada’s Yellow Pages Transforms with TIBCO Master Data Management TIBCO Software

Canada’s Yellow Pages Transforms with TIBCO Master Data Management

TIBCO Software

Technology Category	Platform as a Service (PaaS) - Data Management Platforms Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Software Professional Service
Applicable Functions	Business Operation Sales & Marketing
Services	System Integration Data Science Services Software Design & Engineering Services
Challenge	Yellow Pages, a well-known Canadian digital media and marketing solutions company, faced the challenge of transforming its business from traditional print directories to the digital world. With consumers increasingly looking for information online, on smartphones, and on social platforms, the company needed to adapt to these new search methods. The primary challenge was to ensure that the information provided was complete, accurate, up-to-date, and rich. The company had multiple sources of merchant information, which, if published online without proper management, would lead to incomplete or duplicate listings. This would result in a loss of users, as consumers do not accept inaccurate information. The company's vision was to have efficient, systematic, and controlled curation of directory content by implementing the right governance, people, processes, and tools. The Content Accuracy & Relevance (CAR) initiative aimed to acquire, maintain, and deliver the richest, most accurate, up-to-date, and relevant content to consumers, while providing advertisers with exceptional ROI for lead generation and customer acquisition. Read More
About Customer	Yellow Pages is a Canadian digital media and marketing solutions company that champions local neighborhood economies. The company connects consumers looking for businesses, such as plumbers or florists, with these businesses seeking potential customers. Yellow Pages is well-known for its print directories, but it has been transforming and adapting its business to the digital world to meet the changing needs of consumers. The company's role is to ensure that the information provided is complete, accurate, up-to-date, and rich, differentiating itself through content accuracy. The company's vision includes efficient, systematic, and controlled curation of directory content, supported by the right governance, people, processes, and tools. The Content Accuracy & Relevance (CAR) initiative is a key part of this vision, aiming to deliver the richest, most accurate, up-to-date, and relevant content to consumers and provide advertisers with exceptional ROI for lead generation and customer acquisition. Read More
Solution	Yellow Pages Group (YPG) selected TIBCO as its single vendor for the transformation project due to TIBCO's comprehensive toolset, including integration, speed of implementation, data-model flexibility, and matching capabilities. TIBCO technology enabled YPG to identify businesses that consumers were searching for and accurately match these businesses with data from third-party services and its own databases. The TIBCO MDM platform handles data governance routines, the matching engine, and the identification and elimination of duplicates, including metadata management. Exception management and business process management are managed with TIBCO ActiveMatrix BusinessWorks, while the integration of both inbound (source content) and outbound (publishing systems) is implemented using TIBCO Enterprise Message Service. The first phase of the project, which focused on addressing the merchant golden records, was completed in less than six months. TIBCO's flexible data modeling, scalability, and performance were key factors in its selection. The implementation of TIBCO's solutions has made information more accurate, timely, and easier to maintain, laying the foundation for increasing consumer reach and achieving the CAR program's ultimate goal. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Software

Professional Service

Applicable Functions

Business Operation

Sales & Marketing

Services

System Integration

Data Science Services

Software Design & Engineering Services

Challenge

Yellow Pages, a well-known Canadian digital media and marketing solutions company, faced the challenge of transforming its business from traditional print directories to the digital world. With consumers increasingly looking for information online, on smartphones, and on social platforms, the company needed to adapt to these new search methods. The primary challenge was to ensure that the information provided was complete, accurate, up-to-date, and rich. The company had multiple sources of merchant information, which, if published online without proper management, would lead to incomplete or duplicate listings. This would result in a loss of users, as consumers do not accept inaccurate information. The company's vision was to have efficient, systematic, and controlled curation of directory content by implementing the right governance, people, processes, and tools. The Content Accuracy & Relevance (CAR) initiative aimed to acquire, maintain, and deliver the richest, most accurate, up-to-date, and relevant content to consumers, while providing advertisers with exceptional ROI for lead generation and customer acquisition.

About Customer

Yellow Pages is a Canadian digital media and marketing solutions company that champions local neighborhood economies. The company connects consumers looking for businesses, such as plumbers or florists, with these businesses seeking potential customers. Yellow Pages is well-known for its print directories, but it has been transforming and adapting its business to the digital world to meet the changing needs of consumers. The company's role is to ensure that the information provided is complete, accurate, up-to-date, and rich, differentiating itself through content accuracy. The company's vision includes efficient, systematic, and controlled curation of directory content, supported by the right governance, people, processes, and tools. The Content Accuracy & Relevance (CAR) initiative is a key part of this vision, aiming to deliver the richest, most accurate, up-to-date, and relevant content to consumers and provide advertisers with exceptional ROI for lead generation and customer acquisition.

Solution

Yellow Pages Group (YPG) selected TIBCO as its single vendor for the transformation project due to TIBCO's comprehensive toolset, including integration, speed of implementation, data-model flexibility, and matching capabilities. TIBCO technology enabled YPG to identify businesses that consumers were searching for and accurately match these businesses with data from third-party services and its own databases. The TIBCO MDM platform handles data governance routines, the matching engine, and the identification and elimination of duplicates, including metadata management. Exception management and business process management are managed with TIBCO ActiveMatrix BusinessWorks, while the integration of both inbound (source content) and outbound (publishing systems) is implemented using TIBCO Enterprise Message Service. The first phase of the project, which focused on addressing the merchant golden records, was completed in less than six months. TIBCO's flexible data modeling, scalability, and performance were key factors in its selection. The implementation of TIBCO's solutions has made information more accurate, timely, and easier to maintain, laying the foundation for increasing consumer reach and achieving the CAR program's ultimate goal.

Impact #1	MDM has made information more accurate, timely, and easier to maintain.
Impact #2	The foundation is being used to increase consumer reach, the CAR program's ultimate goal.
Impact #3	The company has removed 1.2 million duplicates and corrected over 500,000 geo-codes.

Impact #1

MDM has made information more accurate, timely, and easier to maintain.

Impact #2

The foundation is being used to increase consumer reach, the CAR program's ultimate goal.

Impact #3

The company has removed 1.2 million duplicates and corrected over 500,000 geo-codes.

Benefit #1	Removed 1.2 million duplicates.
Benefit #2	Corrected over 500,000 geo-codes.
Benefit #3	Increased perceived consumer relevance by more than 10 percent.

Benefit #1

Removed 1.2 million duplicates.

Benefit #2

Corrected over 500,000 geo-codes.

Benefit #3

Increased perceived consumer relevance by more than 10 percent.

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Overview

Canada’s Yellow Pages Transforms with TIBCO Master Data Management

Operational Impact

Quantitative Benefit