Business Connexion Ups the Ante With Analytic Environment for Incident Reporting

Business Connexion, a leading provider of innovative business solutions based on information and communications technology (ICT), was facing the challenge of providing faster access to accurate data for complex reports to meet governance rules and improve efficiency. The company needed to allow users across the organization to extract information for improved customer service. As the number of clients Business Connexion supports increases, so does the pressure to maintain solid customer relationships. The company often takes calculated risks to invest in new technology solutions, but the company never gambles on the metric that matters most: customer satisfaction.

Business Connexion Group Limited is a leading systems integrator in the southern hemisphere for innovative business solutions built on information and communications technology (ICT). Based in South Africa and supported by more than 4,000 employees, Business Connexion runs mission-critical ICT systems and manages products, services, and solutions for more than 1,300 clients. The company’s wide client base spans both public and private sectors, from mining to petrochemical organizations, retail to financial institutions. Business Connexion offers flexible solutions tailored to each client’s business environment with an emphasis on business consulting, communications services, data center management, and information security. The company holds the largest market share in South Africa for ICT outsourcing services and has built its success on aligning its high-caliber services with its clients’ strategic and operational business needs to create customized, well integrated business solutions.