Information Builders
Case Studies
Building a Reporting Community at Brotherhood Mutual
Overview
Building a Reporting Community at Brotherhood MutualInformation Builders |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration | |
Business Operation | |
Predictive Quality Analytics Real-Time Location System (RTLS) | |
Operational Impact
Better workflow procedures for entering, retrieving, and managing information. | |
A new set of GUI dashboards for displaying and analyzing data. | |
A performance management framework for tracking productivity and adjusting workloads. | |
Quantitative Benefit
Each customer service rep saved four to five hours per month on creating activity reports. | |
The IT department saved a solid week of work rolling up the spreadsheets at the end of each year. | |