Nintex Case Studies Building a Process Culture at Christchurch City Council: An IoT Case Study

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	Building a Process Culture at Christchurch City Council: An IoT Case Study Nintex

Building a Process Culture at Christchurch City Council: An IoT Case Study

Nintex

Technology Category	Cybersecurity & Privacy - Security Compliance Sensors - Utility Meters
Applicable Industries	Buildings Cities & Municipalities
Applicable Functions	Logistics & Transportation Quality Assurance
Use Cases	Intelligent Urban Water Supply Management Visual Quality Detection
Services	Testing & Certification Training
Challenge	Christchurch City Council, a local government body in New Zealand, was undergoing a transformation initiative with a focus on moving to the cloud as part of a modern workplace initiative. The council, with over 2800 staff, provides a wide range of community services, from maintaining local parks to managing water supply. However, the council faced challenges with manual and outdated processes, lack of process documentation, and risk of losing institutional knowledge due to staff turnover. These issues posed a risk to the quality of service delivery and the retention of critical organizational knowledge. The COVID-19 pandemic further accelerated the need for a modern work environment that could adapt to changing working conditions. Read More
About Customer	Christchurch City Council is a local government organization based in New Zealand. The council is responsible for providing a wide range of community services to the residents of Christchurch. These services include maintaining local parks, collecting property taxes, and managing the city's water supply. The council employs over 2800 staff who work behind the scenes to deliver these services. The council is currently undergoing a modern workplace initiative, partly driven by the change in working conditions resulting from the COVID-19 pandemic. The council is focused on improving its processes to provide staff with an environment that reflects how people want to work and to deliver quality outcomes to the community. Read More
Solution	To address these challenges, the council implemented a process management solution that allowed teams with statutory requirements, risk, and compliance regulations to document and automate their processes. This resulted in less manual work, more accurate results, and improved training and onboarding. The council also introduced dashboards to visually report information, providing immediate value by reducing risk and ensuring consistent service delivery. The council also focused on building a process culture, with teams documenting their day-to-day tasks and optimizing work where necessary. The council also implemented digital forms and processes for field workers, replacing manual documents and enabling real-time updates. The council's process mapping tool, Nintex Process Manager, played a crucial role in this transformation. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Security Compliance

Sensors - Utility Meters

Applicable Industries

Buildings

Cities & Municipalities

Applicable Functions

Logistics & Transportation

Quality Assurance

Use Cases

Intelligent Urban Water Supply Management

Visual Quality Detection

Services

Testing & Certification

Training

Challenge

Christchurch City Council, a local government body in New Zealand, was undergoing a transformation initiative with a focus on moving to the cloud as part of a modern workplace initiative. The council, with over 2800 staff, provides a wide range of community services, from maintaining local parks to managing water supply. However, the council faced challenges with manual and outdated processes, lack of process documentation, and risk of losing institutional knowledge due to staff turnover. These issues posed a risk to the quality of service delivery and the retention of critical organizational knowledge. The COVID-19 pandemic further accelerated the need for a modern work environment that could adapt to changing working conditions.

About Customer

Christchurch City Council is a local government organization based in New Zealand. The council is responsible for providing a wide range of community services to the residents of Christchurch. These services include maintaining local parks, collecting property taxes, and managing the city's water supply. The council employs over 2800 staff who work behind the scenes to deliver these services. The council is currently undergoing a modern workplace initiative, partly driven by the change in working conditions resulting from the COVID-19 pandemic. The council is focused on improving its processes to provide staff with an environment that reflects how people want to work and to deliver quality outcomes to the community.

Solution

To address these challenges, the council implemented a process management solution that allowed teams with statutory requirements, risk, and compliance regulations to document and automate their processes. This resulted in less manual work, more accurate results, and improved training and onboarding. The council also introduced dashboards to visually report information, providing immediate value by reducing risk and ensuring consistent service delivery. The council also focused on building a process culture, with teams documenting their day-to-day tasks and optimizing work where necessary. The council also implemented digital forms and processes for field workers, replacing manual documents and enabling real-time updates. The council's process mapping tool, Nintex Process Manager, played a crucial role in this transformation.

Impact #1	The implementation of process management at Christchurch City Council has led to several qualitative benefits. The council has seen a significant improvement in the retention of institutional knowledge, thanks to the documentation of processes. This has also led to better training and onboarding of staff. The use of dashboards for visual reporting has improved the way teams share important data about their operations and progress against their objectives. The council has also seen a cultural shift, with teams embracing the documentation of their day-to-day tasks and optimizing work where necessary. The removal of manual and outdated processes has not only improved efficiency but also turned resistant employees into advocates for the new way of working.

Impact #1

The implementation of process management at Christchurch City Council has led to several qualitative benefits. The council has seen a significant improvement in the retention of institutional knowledge, thanks to the documentation of processes. This has also led to better training and onboarding of staff. The use of dashboards for visual reporting has improved the way teams share important data about their operations and progress against their objectives. The council has also seen a cultural shift, with teams embracing the documentation of their day-to-day tasks and optimizing work where necessary. The removal of manual and outdated processes has not only improved efficiency but also turned resistant employees into advocates for the new way of working.

Benefit #1	Reduction in manual work through process automation
Benefit #2	Improved accuracy of results due to process documentation
Benefit #3	Better retention of institutional knowledge through documented processes

Benefit #1

Reduction in manual work through process automation

Benefit #2

Improved accuracy of results due to process documentation

Benefit #3

Better retention of institutional knowledge through documented processes

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Overview

Building a Process Culture at Christchurch City Council: An IoT Case Study

Operational Impact

Quantitative Benefit