TIBCO Software Case Studies BNL Transfers to Digital Banking and Reduces TCO by 25%

	BNL Transfers to Digital Banking and Reduces TCO by 25% TIBCO Software

BNL Transfers to Digital Banking and Reduces TCO by 25%

TIBCO Software

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Event-Driven Application Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Sales & Marketing
Services	Software Design & Engineering Services System Integration Training
Challenge	For its new always-on, all-digital Hello bank! project, BNL aimed to improve customer acquisition by offering innovative, customer-focused banking services. The project required implementing new technology and staying updated with technological innovations. BNL faced several challenges, including transitioning from traditional, manual workflows to digital business processes, reducing costs, and moving from centralized back-office management to distributed management. They needed a robust infrastructure for application integration due to the heterogeneous applications built over the years, which lacked standardization. Read More
About Customer	BNL, part of BNP Paribas, offers a wide range of products from banking services to financial insurance using both traditional and innovative media. Its new Hello bank! is the first 100% digital mobile bank in Europe, designed for a new generation of digital consumers. BNL aims to extend Hello bank! globally, leveraging its strong infrastructure to provide innovative banking services flexibly. NTTData, established in 1967, has played a crucial role in advancing IT infrastructure for large-scale, mission-critical systems, and partnered with BNL to achieve their digital transformation goals. Read More
Solution	To quickly acquire the necessary technologies and best practice methodologies, BNL collaborated with NTTData to establish an in-house TIBCO competency center. NTTData's experience with SOA and TIBCO’s business process management solution facilitated the implementation project. They used standard methodologies and their banking industry experience to assist BNL with project management and agile methodologies. BNL and NTTData designed a new back-end infrastructure to manage transactions from various channels, including SMS, mobile phone purchases, self-service kiosks, contact centers, ATMs, and computers. The new infrastructure, incorporating TIBCO BPM, integration, event processing, analytics, and master data management software, orchestrates and executes responses across all channels, enhancing overall performance and enabling a true multichannel customer experience. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Event-Driven Application

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Sales & Marketing

Services

Software Design & Engineering Services

System Integration

Training

Challenge

For its new always-on, all-digital Hello bank! project, BNL aimed to improve customer acquisition by offering innovative, customer-focused banking services. The project required implementing new technology and staying updated with technological innovations. BNL faced several challenges, including transitioning from traditional, manual workflows to digital business processes, reducing costs, and moving from centralized back-office management to distributed management. They needed a robust infrastructure for application integration due to the heterogeneous applications built over the years, which lacked standardization.

About Customer

BNL, part of BNP Paribas, offers a wide range of products from banking services to financial insurance using both traditional and innovative media. Its new Hello bank! is the first 100% digital mobile bank in Europe, designed for a new generation of digital consumers. BNL aims to extend Hello bank! globally, leveraging its strong infrastructure to provide innovative banking services flexibly. NTTData, established in 1967, has played a crucial role in advancing IT infrastructure for large-scale, mission-critical systems, and partnered with BNL to achieve their digital transformation goals.

Solution

To quickly acquire the necessary technologies and best practice methodologies, BNL collaborated with NTTData to establish an in-house TIBCO competency center. NTTData's experience with SOA and TIBCO’s business process management solution facilitated the implementation project. They used standard methodologies and their banking industry experience to assist BNL with project management and agile methodologies. BNL and NTTData designed a new back-end infrastructure to manage transactions from various channels, including SMS, mobile phone purchases, self-service kiosks, contact centers, ATMs, and computers. The new infrastructure, incorporating TIBCO BPM, integration, event processing, analytics, and master data management software, orchestrates and executes responses across all channels, enhancing overall performance and enabling a true multichannel customer experience.

Impact #1	BNL's new TIBCO infrastructure has a lower total cost of ownership compared to previous systems, reducing TCO by 25%.
Impact #2	The transition from complex manual workflows to fully integrated, automated workflows improved time to market through business process automation.
Impact #3	BNL can now monitor processes end-to-end, including lead time of activities and internal personnel workload.

Impact #1

BNL's new TIBCO infrastructure has a lower total cost of ownership compared to previous systems, reducing TCO by 25%.

Impact #2

The transition from complex manual workflows to fully integrated, automated workflows improved time to market through business process automation.

Impact #3

BNL can now monitor processes end-to-end, including lead time of activities and internal personnel workload.

Benefit #1	Reduced total cost of ownership by 25%.

Benefit #1

Reduced total cost of ownership by 25%.

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Overview

BNL Transfers to Digital Banking and Reduces TCO by 25%

Operational Impact

Quantitative Benefit