Information Builders Case Studies BI Improves Services for Those In Need

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	BI Improves Services for Those In Need Information Builders

BI Improves Services for Those In Need

Information Builders

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Cities & Municipalities Healthcare & Hospitals
Applicable Functions	Business Operation Human Resources
Use Cases	Predictive Maintenance Real-Time Location System (RTLS)
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	The Ministry of Alberta Seniors and Community Supports was facing challenges in providing a proactive approach to reporting and developing efficient procedures for addressing client needs. Processors had limited access to client data, which slowed down the processing of client requests. Managers also had difficulty tracking workers’ performance. The ministry was also facing internal growth and demand for its services escalated. Users at various levels of the organization needed a simple, easy-to-use interface, the power to accurately drill down through the information, and the ability to export information in a wide range of reporting formats. Read More
About Customer	The Ministry of Alberta Seniors and Community Supports is an Alberta provincial ministry in Canada. It is responsible for developing and delivering programs and services to approximately 385,000 seniors and 37,000 disabled persons. The ministry manages accommodation standards for long-term care facilities and the Education Property Tax Assistance for Seniors program. It also creates productivity reports to monitor how efficiently its agents are serving senior citizens. The ministry is planning to let users customize their own portal environments in the future. Read More
Solution	The ministry partnered with Information Builders to build a standard BI environment that combines data from multiple information systems to quickly process requests and share information throughout the ministry. They developed a customized product roadmap – a solution that provided the ministry with flexible license terms so it could meet current needs yet have the option to scale at a later date. The ministry used data adapters from Information Builders’ iWay Software division to directly access production data, postponing the necessity of building an operational data store and data warehouse. They then installed Information Builders WebFOCUS as the foundation of a new enterprise-wide BI environment, in conjunction with enterprise content management support. Both software environments are now accessible through the ministry’s intranet portal. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Cities & Municipalities

Healthcare & Hospitals

Applicable Functions

Business Operation

Human Resources

Use Cases

Predictive Maintenance

Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

The Ministry of Alberta Seniors and Community Supports was facing challenges in providing a proactive approach to reporting and developing efficient procedures for addressing client needs. Processors had limited access to client data, which slowed down the processing of client requests. Managers also had difficulty tracking workers’ performance. The ministry was also facing internal growth and demand for its services escalated. Users at various levels of the organization needed a simple, easy-to-use interface, the power to accurately drill down through the information, and the ability to export information in a wide range of reporting formats.

About Customer

The Ministry of Alberta Seniors and Community Supports is an Alberta provincial ministry in Canada. It is responsible for developing and delivering programs and services to approximately 385,000 seniors and 37,000 disabled persons. The ministry manages accommodation standards for long-term care facilities and the Education Property Tax Assistance for Seniors program. It also creates productivity reports to monitor how efficiently its agents are serving senior citizens. The ministry is planning to let users customize their own portal environments in the future.

Solution

The ministry partnered with Information Builders to build a standard BI environment that combines data from multiple information systems to quickly process requests and share information throughout the ministry. They developed a customized product roadmap – a solution that provided the ministry with flexible license terms so it could meet current needs yet have the option to scale at a later date. The ministry used data adapters from Information Builders’ iWay Software division to directly access production data, postponing the necessity of building an operational data store and data warehouse. They then installed Information Builders WebFOCUS as the foundation of a new enterprise-wide BI environment, in conjunction with enterprise content management support. Both software environments are now accessible through the ministry’s intranet portal.

Impact #1	The ministry is now able to provide more rapid and effective services for senior citizens.
Impact #2	The new system allows the ministry to spot problems that delay payments.
Impact #3	The workload among case workers is now more balanced.

Impact #1

The ministry is now able to provide more rapid and effective services for senior citizens.

Impact #2

The new system allows the ministry to spot problems that delay payments.

Impact #3

The workload among case workers is now more balanced.

Benefit #1	The ministry was up and running in 60 days instead of a ramp-up of 18 months for a BI environment.
Benefit #2	In 2008 senior homeowners filed more than 82,000 documents to claim their rebates.

Benefit #1

The ministry was up and running in 60 days instead of a ramp-up of 18 months for a BI environment.

Benefit #2

In 2008 senior homeowners filed more than 82,000 documents to claim their rebates.

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Overview

BI Improves Services for Those In Need

Operational Impact

Quantitative Benefit