BC Housing Case Study

BC Housing, a provincial crown agency that develops, manages and administers a wide range of subsidized housing services throughout British Columbia (B.C.), was facing challenges in streamlining the integration of internal systems and improving data sharing with external organizations. The agency was also struggling with profiling, consolidating, and cleansing data throughout the agency for a single source of truth. The process of applying for financial assistance was not user-friendly for citizens, which was another challenge that BC Housing wanted to address. The agency was using the WebFOCUS business intelligence (BI) and analytics platform for years to determine the levels of support for housing providers and develop comparative benchmarks for monitoring financial compliance and performance. However, the agency wanted to expand its use of Information Builders technology by using iWay integration solutions to combine data from various types of internal systems into a common source and format, as well as to create direct links with external systems from BC Housing’s growing list of partners.

BC Housing is the provincial crown agency that develops, manages and administers a wide range of subsidized housing services throughout British Columbia (B.C.). The agency provides affordable housing for low-income individuals, seniors, and families. Each year, more than 100,000 B.C. households benefit from a range of provincial housing services. For example, the Rental Assistance Program provides approximately 100,00 low-income, working families with cash assistance to help with their monthly rent. Some citizens receive subsidies in the form of paper checks that are sent by mail, while others receive direct deposits in their bank accounts. BC Housing has been using the WebFOCUS business intelligence (BI) and analytics platform for years to determine the levels of support for housing providers and develop comparative benchmarks for monitoring financial compliance and performance.