TIBCO Software Case Studies Banco Sabadell Invests in Digital Banking

	Banco Sabadell Invests in Digital Banking TIBCO Software

Banco Sabadell Invests in Digital Banking

TIBCO Software

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Real-Time Location System (RTLS)
Services	Software Design & Engineering Services System Integration
Challenge	Banco Sabadell aimed to transition to a new digital banking model to meet the demands of more discerning digital customers. The bank faced challenges with complex legacy systems that were not integrated, leading to increased costs and longer time-to-market for new cross-system requirements. The primary goal was to simplify operations, administration, and customer relationships to deliver top-quality financial services and enhance customer satisfaction. Read More
About Customer	Banco Sabadell is a prominent financial institution in Spain, known for its commitment to delivering top-quality financial services. The bank has been focusing on a new digital banking model to meet the evolving demands of digital customers. With a strong emphasis on customer satisfaction, Banco Sabadell aims to offer personalized services and build a new kind of relationship between the organization and its customers. The bank has been integrating its systems and laying out its digital business foundation to support its digital strategy. Read More
Solution	Banco Sabadell partnered with TIBCO to integrate its treasury systems using ActiveMatrix Service Grid and later expanded to TIBCO's integration platform. The bank's new digital strategy required a new digital architecture to incorporate historical and real-time customer activity data from each channel. By offering a consistent user experience across all channels and detecting customer interactions as events, Banco Sabadell aimed to provide timely and relevant responses to customers. The solution involved executing business functions in a centralized service app and making relevant data available everywhere, every time. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Real-Time Location System (RTLS)

Services

Software Design & Engineering Services

System Integration

Challenge

Banco Sabadell aimed to transition to a new digital banking model to meet the demands of more discerning digital customers. The bank faced challenges with complex legacy systems that were not integrated, leading to increased costs and longer time-to-market for new cross-system requirements. The primary goal was to simplify operations, administration, and customer relationships to deliver top-quality financial services and enhance customer satisfaction.

About Customer

Banco Sabadell is a prominent financial institution in Spain, known for its commitment to delivering top-quality financial services. The bank has been focusing on a new digital banking model to meet the evolving demands of digital customers. With a strong emphasis on customer satisfaction, Banco Sabadell aims to offer personalized services and build a new kind of relationship between the organization and its customers. The bank has been integrating its systems and laying out its digital business foundation to support its digital strategy.

Solution

Banco Sabadell partnered with TIBCO to integrate its treasury systems using ActiveMatrix Service Grid and later expanded to TIBCO's integration platform. The bank's new digital strategy required a new digital architecture to incorporate historical and real-time customer activity data from each channel. By offering a consistent user experience across all channels and detecting customer interactions as events, Banco Sabadell aimed to provide timely and relevant responses to customers. The solution involved executing business functions in a centralized service app and making relevant data available everywhere, every time.

Impact #1	Banco Sabadell has made significant progress in integrating its systems and laying out its digital business foundation. Customer data is now accessible through tele-services available via the bank's business service or app.
Impact #2	The TIBCO architecture has become the foundation for projects aimed at delivering an omnichannel, customer-centric user experience.
Impact #3	The reuse of business functionality in a standardized way has increased IT productivity, allowing for shorter time-to-market for new applications.

Impact #1

Banco Sabadell has made significant progress in integrating its systems and laying out its digital business foundation. Customer data is now accessible through tele-services available via the bank's business service or app.

Impact #2

The TIBCO architecture has become the foundation for projects aimed at delivering an omnichannel, customer-centric user experience.

Impact #3

The reuse of business functionality in a standardized way has increased IT productivity, allowing for shorter time-to-market for new applications.

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Overview

Banco Sabadell Invests in Digital Banking

Operational Impact