Nintex Case Studies Automating Healthcare Data Entry: A Case Study on New Bedford Corporation

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	Automating Healthcare Data Entry: A Case Study on New Bedford Corporation Nintex

Automating Healthcare Data Entry: A Case Study on New Bedford Corporation

Nintex

Technology Category	Analytics & Modeling - Robotic Process Automation (RPA)
Applicable Industries	Finance & Insurance Healthcare & Hospitals
Applicable Functions	Quality Assurance
Use Cases	Inventory Management Time Sensitive Networking
Challenge	New Bedford Corporation, a healthcare service provider, was faced with the challenge of manually entering patient care data into their Vitera Intergy Practice Management application. This process involved keying in thousands of medical charges weekly, each with up to 40 different pieces of information such as name, address, and specific treatment. The manual data entry process was not only tedious and time-consuming, requiring up to 8 hours each day, but also prone to errors and delays. The company also faced the risk of legal implications due to the sensitive nature of the medical information being handled. Furthermore, the cost of employing workers to perform this task was a significant financial burden for the company. Read More
About Customer	New Bedford Corporation is a healthcare service provider based in the USA. The company offers Practice Management, Billing, Coding, EMR Auditing, Provider Enrollment, and other services to healthcare providers throughout the Southeast and Mid-Atlantic regions. Their mission is to develop long-lasting business relationships with healthcare providers by offering high-quality back-office services that adhere to their core company values. They handle thousands of medical charges weekly from their 50 healthcare provider-customers, which they used to manually enter into their Vitera Intergy Practice Management application. Read More
Solution	After a careful evaluation, New Bedford Corporation chose Nintex Foxtrot RPA to automate their billing-data entry. This solution automatically copies patient data from New Bedford’s proprietary billing system and enters it into Intergy at a rate of up to 6 records per minute, resulting in a 62 percent time savings compared to manual entry. The automation process is carried out overnight, freeing up employees during working hours to focus on other value-adding activities such as following up with insurance companies for payment. Nintex Foxtrot RPA operates like an automated employee, intelligently reacting to the data it encounters and entering the data with 100 percent accuracy. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Robotic Process Automation (RPA)

Applicable Industries

Finance & Insurance

Healthcare & Hospitals

Applicable Functions

Quality Assurance

Use Cases

Inventory Management

Time Sensitive Networking

Challenge

New Bedford Corporation, a healthcare service provider, was faced with the challenge of manually entering patient care data into their Vitera Intergy Practice Management application. This process involved keying in thousands of medical charges weekly, each with up to 40 different pieces of information such as name, address, and specific treatment. The manual data entry process was not only tedious and time-consuming, requiring up to 8 hours each day, but also prone to errors and delays. The company also faced the risk of legal implications due to the sensitive nature of the medical information being handled. Furthermore, the cost of employing workers to perform this task was a significant financial burden for the company.

About Customer

New Bedford Corporation is a healthcare service provider based in the USA. The company offers Practice Management, Billing, Coding, EMR Auditing, Provider Enrollment, and other services to healthcare providers throughout the Southeast and Mid-Atlantic regions. Their mission is to develop long-lasting business relationships with healthcare providers by offering high-quality back-office services that adhere to their core company values. They handle thousands of medical charges weekly from their 50 healthcare provider-customers, which they used to manually enter into their Vitera Intergy Practice Management application.

Solution

After a careful evaluation, New Bedford Corporation chose Nintex Foxtrot RPA to automate their billing-data entry. This solution automatically copies patient data from New Bedford’s proprietary billing system and enters it into Intergy at a rate of up to 6 records per minute, resulting in a 62 percent time savings compared to manual entry. The automation process is carried out overnight, freeing up employees during working hours to focus on other value-adding activities such as following up with insurance companies for payment. Nintex Foxtrot RPA operates like an automated employee, intelligently reacting to the data it encounters and entering the data with 100 percent accuracy.

Impact #1	The implementation of Nintex Foxtrot RPA has significantly improved New Bedford Corporation's operational efficiency. The automation of data entry tasks has not only reduced the time spent on these tasks but also eliminated the risk of errors, ensuring the accuracy of the data entered. This has also mitigated the legal risks associated with handling sensitive medical information. Furthermore, by freeing up employees from manual data entry tasks, the company has been able to redirect their focus towards more impactful activities such as following up with insurance companies for payment, thereby increasing revenue collection. The solution has also resulted in significant cost savings for the company, as they no longer need to employ additional staff for data entry tasks.

Impact #1

The implementation of Nintex Foxtrot RPA has significantly improved New Bedford Corporation's operational efficiency. The automation of data entry tasks has not only reduced the time spent on these tasks but also eliminated the risk of errors, ensuring the accuracy of the data entered. This has also mitigated the legal risks associated with handling sensitive medical information. Furthermore, by freeing up employees from manual data entry tasks, the company has been able to redirect their focus towards more impactful activities such as following up with insurance companies for payment, thereby increasing revenue collection. The solution has also resulted in significant cost savings for the company, as they no longer need to employ additional staff for data entry tasks.

Benefit #1	62 percent time savings on data entry tasks
Benefit #2	Up to $70,000 annual savings on employee costs
Benefit #3	100 percent accuracy in data entry

Benefit #1

62 percent time savings on data entry tasks

Benefit #2

Up to $70,000 annual savings on employee costs

Benefit #3

100 percent accuracy in data entry

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Overview

Automating Healthcare Data Entry: A Case Study on New Bedford Corporation

Operational Impact

Quantitative Benefit