Nintex Case Studies Auswide Bank Enhances Customer Experience with Nintex Process Automation

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	Auswide Bank Enhances Customer Experience with Nintex Process Automation Nintex

Auswide Bank Enhances Customer Experience with Nintex Process Automation

Nintex

Technology Category	Analytics & Modeling - Process Analytics
Applicable Industries	Equipment & Machinery Finance & Insurance
Use Cases	Leasing Finance Automation Process Control & Optimization
Challenge	Auswide Bank, based in Queensland, Australia, is committed to providing the best banking experience to its over 85,000 customers. This commitment led to the initiation of the 'Road to Right' project, an initiative aimed at ensuring the bank does the right thing for its customers the first time, every time. A crucial part of this initiative was to fully understand the bank's processes and identify areas for improvement. However, the bank faced challenges in mapping its processes and optimizing its customer-facing processes, including loan originations and personal banking processes. The bank needed an easy-to-use tool for process management and a no-code tool to improve business processes through automation and digital forms. Read More
About Customer	Auswide Bank is a financial institution headquartered in Bundaberg, Australia. The bank serves over 85,000 customers in the Queensland region and is committed to providing them with the best banking experience. The bank has 250 employees and manages over $3 billion in assets. Auswide Bank's commitment to its customers is reflected in its 'Road to Right' initiative, which aims to ensure that the bank does the right thing for its customers the first time, every time. To support this initiative, the bank has implemented process management and automation tools to improve its processes and enhance customer experience. Read More
Solution	To address these challenges, Auswide Bank implemented Nintex PromappR, a process management and automation platform. This platform allowed the bank to fully map its processes and identify areas for improvement. The bank has mapped over 900 processes using Nintex PromappR. In addition, the bank also leveraged Nintex Forms and Nintex Workflow to support and optimize many of its customer-facing processes. These tools provided the bank with a no-code solution to improve business processes through automation and digital forms. The implementation of the Nintex platform has enabled Auswide Bank to drive process efficiencies that improve its customer's experience. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Process Analytics

Applicable Industries

Equipment & Machinery

Finance & Insurance

Use Cases

Leasing Finance Automation

Process Control & Optimization

Challenge

Auswide Bank, based in Queensland, Australia, is committed to providing the best banking experience to its over 85,000 customers. This commitment led to the initiation of the 'Road to Right' project, an initiative aimed at ensuring the bank does the right thing for its customers the first time, every time. A crucial part of this initiative was to fully understand the bank's processes and identify areas for improvement. However, the bank faced challenges in mapping its processes and optimizing its customer-facing processes, including loan originations and personal banking processes. The bank needed an easy-to-use tool for process management and a no-code tool to improve business processes through automation and digital forms.

About Customer

Auswide Bank is a financial institution headquartered in Bundaberg, Australia. The bank serves over 85,000 customers in the Queensland region and is committed to providing them with the best banking experience. The bank has 250 employees and manages over $3 billion in assets. Auswide Bank's commitment to its customers is reflected in its 'Road to Right' initiative, which aims to ensure that the bank does the right thing for its customers the first time, every time. To support this initiative, the bank has implemented process management and automation tools to improve its processes and enhance customer experience.

Solution

To address these challenges, Auswide Bank implemented Nintex PromappR, a process management and automation platform. This platform allowed the bank to fully map its processes and identify areas for improvement. The bank has mapped over 900 processes using Nintex PromappR. In addition, the bank also leveraged Nintex Forms and Nintex Workflow to support and optimize many of its customer-facing processes. These tools provided the bank with a no-code solution to improve business processes through automation and digital forms. The implementation of the Nintex platform has enabled Auswide Bank to drive process efficiencies that improve its customer's experience.

Impact #1	The implementation of the Nintex platform has significantly improved Auswide Bank's operational efficiency. The bank has been able to fully map its processes and identify areas for improvement, leading to more efficient and effective customer-facing processes. The use of Nintex Forms and Nintex Workflow has allowed the bank to optimize many of its processes, including loan originations and personal banking processes. This has resulted in an improved customer experience, aligning with the bank's 'Road to Right' initiative. The no-code solution provided by Nintex has also made it easier for the bank to implement process improvements, further enhancing operational efficiency.

Impact #1

The implementation of the Nintex platform has significantly improved Auswide Bank's operational efficiency. The bank has been able to fully map its processes and identify areas for improvement, leading to more efficient and effective customer-facing processes. The use of Nintex Forms and Nintex Workflow has allowed the bank to optimize many of its processes, including loan originations and personal banking processes. This has resulted in an improved customer experience, aligning with the bank's 'Road to Right' initiative. The no-code solution provided by Nintex has also made it easier for the bank to implement process improvements, further enhancing operational efficiency.

Benefit #1	Mapped over 900 processes for improvement
Benefit #2	Serves over 85,000 customers in the Queensland region
Benefit #3	Manages over $3 billion in assets

Benefit #1

Mapped over 900 processes for improvement

Benefit #2

Serves over 85,000 customers in the Queensland region

Benefit #3

Manages over $3 billion in assets

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Overview

Auswide Bank Enhances Customer Experience with Nintex Process Automation

Operational Impact

Quantitative Benefit