Aptean Case Studies Aptean Axis ERP’s Attribute Pricing Improves Customer Service at Plymouth Tube

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	Aptean Axis ERP’s Attribute Pricing Improves Customer Service at Plymouth Tube Aptean

Aptean Axis ERP’s Attribute Pricing Improves Customer Service at Plymouth Tube

Aptean

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Metals
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Manufacturing System Automation
Services	System Integration
Challenge	Plymouth Tube Co. identified the manual nature of its product pricing process as a serious weakness during one of its annual off-site managerial meetings. Each customer service representative (CSR) prepared quotes based on price sheets, knowledge of the markets, the customers and other often undocumented “tribal knowledge.” The process itself was cumbersome, which led to frustrations for both Plymouth and its customers, especially when a back-up CSR was covering for one who was out of the office. Read More
About Customer	Plymouth Tube Co. (Plymouth) is a global supplier of specialty carbon alloy, nickel alloy, and stainless steel tubing for mechanical, pressure, boiler and hydraulic applications. Family-owned Plymouth is committed to providing quality products and services, with 11 manufacturing plants scattered around the eastern half of the United States. The company has over 800 employees and was founded in 1924. Plymouth Tube Co. is a manufacturer of precision steel tubing. Read More
Solution	Plymouth Tube Co. decided to implement the Axis attribute pricing module for sales order management, an Aptean solution, specifically designed for the metal and wire and cable industries. The team worked diligently with the CSRs to analyze their processes, and soon built a pricing model. An additional benefit to adding the Axis attribute pricing module is that it reinforces company pricing policies on new products as they emerge. The system will now tell them if a table is missing or incomplete on a new product, so they won’t be interrupted in the middle of a quote or quote incorrectly. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Metals

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Manufacturing System Automation

Services

System Integration

Challenge

Plymouth Tube Co. identified the manual nature of its product pricing process as a serious weakness during one of its annual off-site managerial meetings. Each customer service representative (CSR) prepared quotes based on price sheets, knowledge of the markets, the customers and other often undocumented “tribal knowledge.” The process itself was cumbersome, which led to frustrations for both Plymouth and its customers, especially when a back-up CSR was covering for one who was out of the office.

About Customer

Plymouth Tube Co. (Plymouth) is a global supplier of specialty carbon alloy, nickel alloy, and stainless steel tubing for mechanical, pressure, boiler and hydraulic applications. Family-owned Plymouth is committed to providing quality products and services, with 11 manufacturing plants scattered around the eastern half of the United States. The company has over 800 employees and was founded in 1924. Plymouth Tube Co. is a manufacturer of precision steel tubing.

Solution

Plymouth Tube Co. decided to implement the Axis attribute pricing module for sales order management, an Aptean solution, specifically designed for the metal and wire and cable industries. The team worked diligently with the CSRs to analyze their processes, and soon built a pricing model. An additional benefit to adding the Axis attribute pricing module is that it reinforces company pricing policies on new products as they emerge. The system will now tell them if a table is missing or incomplete on a new product, so they won’t be interrupted in the middle of a quote or quote incorrectly.

Impact #1	Standardized pricing across all the customer service representatives (CSRs) and situations
Impact #2	Proper pricing and margins for all customers, locations and products
Impact #3	Correct and consistent pricing on new products

Impact #1

Standardized pricing across all the customer service representatives (CSRs) and situations

Impact #2

Proper pricing and margins for all customers, locations and products

Impact #3

Correct and consistent pricing on new products

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Overview

Aptean Axis ERP’s Attribute Pricing Improves Customer Service at Plymouth Tube

Operational Impact