Aptean Case Studies Analyzing Data to Drive Effective Care at Temple Street Children’s University Hospital

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	Analyzing Data to Drive Effective Care at Temple Street Children’s University Hospital Aptean

Analyzing Data to Drive Effective Care at Temple Street Children’s University Hospital

Aptean

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Maintenance Quality Assurance
Use Cases	Predictive Maintenance Remote Asset Management
Services	Data Science Services System Integration
Challenge	Temple Street Children’s University Hospital, an acute Paediatric Hospital, was facing challenges in managing risk and promoting quality and safety within the hospital environment. The hospital's Risk Management Department had a broad remit dealing with issues ranging from standard patient queries, complaints and compliments to clinical and non-clinical indemnity liability cases. The hospital aimed to empower all staff to assume responsibility for contributing to effective risk management by reporting adverse incidents and complaints in order to improve the quality of patient care. However, the manual processes associated with incident reporting and logging complaints or requests for information were inefficient and time-consuming. Read More
About Customer	Founded in 1872, Temple Street Children’s University Hospital is an acute Paediatric Hospital that serves Dublin North City and County. It also provides a secondary and tertiary referral and care service both regionally and nationally. The hospital has one of the largest emergency departments in the country with 45,000 attendances per annum. It is the National Centre for Inherited Metabolic Disorders and operates the National Screening Laboratory, which screens all newborn children for a range of inherited conditions. The major specialties include Neonatal and Paediatric Surgery, Nephrology including Renal Transplantation, Neurology, Developmental Paediatrics and Plastic Surgery. The hospital has a staff of almost 1,100 who strive to provide a quality service in caring for sick children and their families. Read More
Solution	Temple Street started using Aptean’s Respond software to manage complaints and requests under the Freedom of Information (FOI) Act of Ireland. The hospital extended its Respond system, making it accessible at ward and departmental level by rolling it out across the hospital. The second part of the project was to remove manual processes associated with incident reporting and logging complaints or requests for information by rolling out an online reporting system hospital-wide over the organisation’s intranet. Respond CenterPoint manages the process, Respond TouchPoint gives access to the system at ward level and Respond Intelligence is used for reporting. The system was developed to capture all relevant information across various categories including complaints, adverse incidents, requests for information under the hospital’s routine access policy and the Freedom of Information Act, compliments and medication errors. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Data Science Services

System Integration

Challenge

Temple Street Children’s University Hospital, an acute Paediatric Hospital, was facing challenges in managing risk and promoting quality and safety within the hospital environment. The hospital's Risk Management Department had a broad remit dealing with issues ranging from standard patient queries, complaints and compliments to clinical and non-clinical indemnity liability cases. The hospital aimed to empower all staff to assume responsibility for contributing to effective risk management by reporting adverse incidents and complaints in order to improve the quality of patient care. However, the manual processes associated with incident reporting and logging complaints or requests for information were inefficient and time-consuming.

About Customer

Founded in 1872, Temple Street Children’s University Hospital is an acute Paediatric Hospital that serves Dublin North City and County. It also provides a secondary and tertiary referral and care service both regionally and nationally. The hospital has one of the largest emergency departments in the country with 45,000 attendances per annum. It is the National Centre for Inherited Metabolic Disorders and operates the National Screening Laboratory, which screens all newborn children for a range of inherited conditions. The major specialties include Neonatal and Paediatric Surgery, Nephrology including Renal Transplantation, Neurology, Developmental Paediatrics and Plastic Surgery. The hospital has a staff of almost 1,100 who strive to provide a quality service in caring for sick children and their families.

Solution

Temple Street started using Aptean’s Respond software to manage complaints and requests under the Freedom of Information (FOI) Act of Ireland. The hospital extended its Respond system, making it accessible at ward and departmental level by rolling it out across the hospital. The second part of the project was to remove manual processes associated with incident reporting and logging complaints or requests for information by rolling out an online reporting system hospital-wide over the organisation’s intranet. Respond CenterPoint manages the process, Respond TouchPoint gives access to the system at ward level and Respond Intelligence is used for reporting. The system was developed to capture all relevant information across various categories including complaints, adverse incidents, requests for information under the hospital’s routine access policy and the Freedom of Information Act, compliments and medication errors.

Impact #1	The hospital has seen great improvements both culturally and in terms of quality improvements to patient care.
Impact #2	Turnaround time for handling complaints has vastly improved enabling Temple Street to hit 100 percent of the targets laid out by the 2004 Health Act.
Impact #3	The hospital has established itself as a truly patient-centered health care provider with timely and accurate data to promote and support best practice.

Impact #1

The hospital has seen great improvements both culturally and in terms of quality improvements to patient care.

Impact #2

Turnaround time for handling complaints has vastly improved enabling Temple Street to hit 100 percent of the targets laid out by the 2004 Health Act.

Impact #3

The hospital has established itself as a truly patient-centered health care provider with timely and accurate data to promote and support best practice.

Benefit #1	100% target achievement in handling complaints as per the 2004 Health Act.

Benefit #1

100% target achievement in handling complaints as per the 2004 Health Act.

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Overview

Analyzing Data to Drive Effective Care at Temple Street Children’s University Hospital

Operational Impact

Quantitative Benefit