TIBCO Software Case Studies Air France-KLM Flies High with TIBCO Integration

	Air France-KLM Flies High with TIBCO Integration TIBCO Software

Air France-KLM Flies High with TIBCO Integration

TIBCO Software

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms Application Infrastructure & Middleware - Data Exchange & Integration Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Transportation
Applicable Functions	Business Operation
Services	System Integration Cloud Planning, Design & Implementation Services Data Science Services
Challenge	The airline industry has evolved significantly, shifting from traditional sales agents and ticket offices to online and mobile platforms. Air France and KLM, after merging, faced the challenge of integrating multiple reservation systems, legacy systems, and commercial off-the-shelf systems. They needed an integration platform to connect these diverse systems, ensuring seamless service to passengers 24/7. The integration had to be fast, cost-effective, and future-proof to support new functionalities and personalized services. Read More
About Customer	Air France-KLM is a major airline group formed by the merger of Air France and KLM. The company operates a vast network of flights, serving millions of passengers worldwide. With the shift towards digital platforms, the airline has embraced online and mobile services to enhance customer experience. The integration of various systems and technologies is crucial for maintaining high service levels and providing seamless travel experiences. The company is focused on innovation and leveraging technology to stay competitive in the dynamic airline industry. Read More
Solution	Air France-KLM decided to deploy a new service-oriented architecture (SOA) using web services to standardize communication between different backend systems. After extensive research, they chose TIBCO products for their integration needs. TIBCO Professional Services played a significant role in setting up the architecture and creating an event broker. The integration allowed Air France-KLM to unify their main systems into a single system, enabling the deployment of a comprehensive portfolio of services. The new architecture facilitated the reuse of web services, reducing application development costs and shortening QA cycles. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Application Infrastructure & Middleware - Data Exchange & Integration

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Transportation

Applicable Functions

Business Operation

Services

System Integration

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

The airline industry has evolved significantly, shifting from traditional sales agents and ticket offices to online and mobile platforms. Air France and KLM, after merging, faced the challenge of integrating multiple reservation systems, legacy systems, and commercial off-the-shelf systems. They needed an integration platform to connect these diverse systems, ensuring seamless service to passengers 24/7. The integration had to be fast, cost-effective, and future-proof to support new functionalities and personalized services.

About Customer

Air France-KLM is a major airline group formed by the merger of Air France and KLM. The company operates a vast network of flights, serving millions of passengers worldwide. With the shift towards digital platforms, the airline has embraced online and mobile services to enhance customer experience. The integration of various systems and technologies is crucial for maintaining high service levels and providing seamless travel experiences. The company is focused on innovation and leveraging technology to stay competitive in the dynamic airline industry.

Solution

Air France-KLM decided to deploy a new service-oriented architecture (SOA) using web services to standardize communication between different backend systems. After extensive research, they chose TIBCO products for their integration needs. TIBCO Professional Services played a significant role in setting up the architecture and creating an event broker. The integration allowed Air France-KLM to unify their main systems into a single system, enabling the deployment of a comprehensive portfolio of services. The new architecture facilitated the reuse of web services, reducing application development costs and shortening QA cycles.

Impact #1	The service-oriented architecture built on TIBCO helped standardize processes, leading to cost savings.
Impact #2	The reuse of web services reduced the cost of application development and shortened QA cycles.
Impact #3	The new architecture provided better reliability and quality, ensuring seamless service during system migrations.

Impact #1

The service-oriented architecture built on TIBCO helped standardize processes, leading to cost savings.

Impact #2

The reuse of web services reduced the cost of application development and shortened QA cycles.

Impact #3

The new architecture provided better reliability and quality, ensuring seamless service during system migrations.

Benefit #1	Reduced application development costs due to the reuse of web services.
Benefit #2	Shortened QA cycles by avoiding redundant testing of reusable services.

Benefit #1

Reduced application development costs due to the reuse of web services.

Benefit #2

Shortened QA cycles by avoiding redundant testing of reusable services.

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Overview

Air France-KLM Flies High with TIBCO Integration

Operational Impact

Quantitative Benefit