Agile Crisis Response: A Case Study on Guy’s and St Thomas’ NHS Foundation Trust

Guy’s and St Thomas’ NHS Foundation Trust, a UK-based healthcare provider, was facing a significant challenge in managing its emergency response system. The organization, which serves two million patients a year across three hospitals and over 50 sites, needed to be able to mobilize quickly with immediate, consistent, and intelligent action plans in the face of evolving threats ranging from pandemics to acts of terrorism. The existing system, which relied on a range of spreadsheets and Windows-based files, was found to be unwieldy and lacked transparency. The organization needed a solution that could meet the stringent requirements of the Civil Contingencies Act, provide visibility into which parts of the business were affected during an incident, and prioritize resources to maintain patient care. The desired solution needed to have three core elements: the ability to leverage the enterprise-wide license they already had with K2 Software, support from an in-house development team, and integration with Everbridge.

Guy’s and St Thomas’ NHS Foundation Trust is a UK-based healthcare provider with a mission to save and improve the lives of more than 2 million patients each year. The organization has deep roots in the UK dating back to 1214 and is known for its innovation, development, teaching, and critical care services. It employs over 15,000 people who serve patients at three hospitals, over 50 sites, 19 clinical directorates, and 9 support directorates. The organization is a Category 1 responder, meaning it is a refuge of safety when disaster strikes in London, a responsibility it takes very seriously.