Nintex Case Studies ACC New Zealand Streamlines Processes with Nintex Promapp

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	ACC New Zealand Streamlines Processes with Nintex Promapp Nintex

ACC New Zealand Streamlines Processes with Nintex Promapp

Nintex

Technology Category	Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Equipment & Machinery Finance & Insurance
Use Cases	Inventory Management Personnel Tracking & Monitoring
Challenge	The Accident Compensation Corporation (ACC) in New Zealand is a complex organization that undertakes a range of interrelated processes. In an effort to support continuous improvement, ACC wanted to enhance its process documentation and management. The organization was seeking a solution that would ensure its employees could easily access and find the information they required for their roles. Additionally, ACC wanted to ensure that the information was up-to-date and understandable. In 2016, ACC conducted a survey of all its staff to identify opportunities for improvement. The organization was also keen on promoting a positive process culture and consistent decision making. Read More
About Customer	Established in 1974, New Zealand’s Accident Compensation Corporation (ACC) helps prevent injuries and provides personal injury insurance coverage for the country’s 4.8 million residents and overseas visitors. The organization is complex, undertaking a range of interrelated processes. In 2016, ACC undertook a survey of all its staff to find opportunities for improvement. The organization's 3,500 staff are actively processing more than two million claims each year. Read More
Solution	After assessing a range of process and data management tools on the market, ACC decided to deploy Nintex Promapp in early 2017. The deployment of Nintex Promapp followed a phased approach that involved initial design, rollout, and then full production. Initial testing was completed by a small team before the platform was made more widely available. Key processes were then documented and refined within Nintex Promapp. With Nintex Promapp deployed and fully functional, significant benefits were quickly noted. The tool provided the opportunity for staff members to take ownership of processes, make changes as required, and answer any questions from other staff as they arise. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Equipment & Machinery

Finance & Insurance

Use Cases

Inventory Management

Personnel Tracking & Monitoring

Challenge

The Accident Compensation Corporation (ACC) in New Zealand is a complex organization that undertakes a range of interrelated processes. In an effort to support continuous improvement, ACC wanted to enhance its process documentation and management. The organization was seeking a solution that would ensure its employees could easily access and find the information they required for their roles. Additionally, ACC wanted to ensure that the information was up-to-date and understandable. In 2016, ACC conducted a survey of all its staff to identify opportunities for improvement. The organization was also keen on promoting a positive process culture and consistent decision making.

About Customer

Established in 1974, New Zealand’s Accident Compensation Corporation (ACC) helps prevent injuries and provides personal injury insurance coverage for the country’s 4.8 million residents and overseas visitors. The organization is complex, undertaking a range of interrelated processes. In 2016, ACC undertook a survey of all its staff to find opportunities for improvement. The organization's 3,500 staff are actively processing more than two million claims each year.

Solution

After assessing a range of process and data management tools on the market, ACC decided to deploy Nintex Promapp in early 2017. The deployment of Nintex Promapp followed a phased approach that involved initial design, rollout, and then full production. Initial testing was completed by a small team before the platform was made more widely available. Key processes were then documented and refined within Nintex Promapp. With Nintex Promapp deployed and fully functional, significant benefits were quickly noted. The tool provided the opportunity for staff members to take ownership of processes, make changes as required, and answer any questions from other staff as they arise.

Impact #1	The deployment of Nintex Promapp has led to a number of operational improvements for ACC. Processes are now handled in a consistent way, leading to improved levels of service for clients. This is a critical factor considering that the organization’s 3,500 staff are actively processing more than two million claims each year. Nintex Promapp has also fostered a positive process culture within the organization. Staff members are now able to take ownership of processes, make changes as required, and answer any questions from other staff as they arise. This has promoted consistent decision making across the organization.

Impact #1

The deployment of Nintex Promapp has led to a number of operational improvements for ACC. Processes are now handled in a consistent way, leading to improved levels of service for clients. This is a critical factor considering that the organization’s 3,500 staff are actively processing more than two million claims each year. Nintex Promapp has also fostered a positive process culture within the organization. Staff members are now able to take ownership of processes, make changes as required, and answer any questions from other staff as they arise. This has promoted consistent decision making across the organization.

Benefit #1	Established a single source of truth
Benefit #2	Documented over 1,230 process content pages
Benefit #3	Improved service levels for clients

Benefit #1

Established a single source of truth

Benefit #2

Documented over 1,230 process content pages

Benefit #3

Improved service levels for clients

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Overview

ACC New Zealand Streamlines Processes with Nintex Promapp

Operational Impact

Quantitative Benefit