Information Builders Case Studies ABC Financial Gets Quick Results With Information Builders

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	ABC Financial Gets Quick Results With Information Builders Information Builders

ABC Financial Gets Quick Results With Information Builders

Information Builders

Technology Category	Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Demand Planning & Forecasting Predictive Quality Analytics
Services	Data Science Services System Integration
Challenge	ABC Financial Services, a leading provider of billing and club management solutions, was facing a challenge in providing its customers with flexible and user-friendly analytics capabilities. The company's existing system made it difficult for club owners to extract specific information about enrollment trends, cash flow, and campaign management scenarios. ABC Financial wanted to give club owners the flexibility to slice-and-dice performance metrics, but they didn’t want to burden users with a cumbersome reporting environment. ABC customers wanted more flexibility for visualizing and summarizing data. Read More
About Customer	ABC Financial Services is a leading provider of club-management solutions to more than 7,500 health and fitness clubs across the U.S, Puerto Rico, and Canada. The company handles every aspect of accounts receivable processing for these clubs, freeing club owners to focus on building a profitable business. While the initial revenue stream for most health clubs comes from selling memberships, clubs typically prosper over the long term by selling premium services to existing members – from personal training sessions to aerobics classes to concession sales. Club owners need fresh insight into operational efficiency, cash flow, customer preferences, buying patterns, and a host of other critical business functions to stay profitable. Read More
Solution	ABC Financial conducted a comprehensive comparison of BI tools from Cognos and BusinessObjects before selecting WebFOCUS for this important customer-facing analytics project. ABC liked Information Builders’ WebFOCUS BI and analytics platform because it satisfies the reporting needs of a wide range of users, from professional analysts to casual business users. ABC’s IT team was attracted to the efficiency of the WebFOCUS reporting and analytics environment. Because it has been architected for fast, efficient deployment via the web, it’s ideal for extending reporting capabilities to everyone who impacts the business. And since today’s users intuitively understand browser interfaces, there is virtually no learning curve for accessing and receiving information. Information Builders’ Professional Services team assisted with the original implementation and mentored the team as they created an initial batch of reports. In less than 90 days, ABC’s small development team developed a web-based reporting and analytics application, integrated WebFOCUS with its existing security architecture, and created many new reports to monitor billing, collections, membership status, receivables, and a host of other functions. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Analytics & Modeling - Real Time Analytics

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Demand Planning & Forecasting

Predictive Quality Analytics

Services

Data Science Services

System Integration

Challenge

ABC Financial Services, a leading provider of billing and club management solutions, was facing a challenge in providing its customers with flexible and user-friendly analytics capabilities. The company's existing system made it difficult for club owners to extract specific information about enrollment trends, cash flow, and campaign management scenarios. ABC Financial wanted to give club owners the flexibility to slice-and-dice performance metrics, but they didn’t want to burden users with a cumbersome reporting environment. ABC customers wanted more flexibility for visualizing and summarizing data.

About Customer

ABC Financial Services is a leading provider of club-management solutions to more than 7,500 health and fitness clubs across the U.S, Puerto Rico, and Canada. The company handles every aspect of accounts receivable processing for these clubs, freeing club owners to focus on building a profitable business. While the initial revenue stream for most health clubs comes from selling memberships, clubs typically prosper over the long term by selling premium services to existing members – from personal training sessions to aerobics classes to concession sales. Club owners need fresh insight into operational efficiency, cash flow, customer preferences, buying patterns, and a host of other critical business functions to stay profitable.

Solution

ABC Financial conducted a comprehensive comparison of BI tools from Cognos and BusinessObjects before selecting WebFOCUS for this important customer-facing analytics project. ABC liked Information Builders’ WebFOCUS BI and analytics platform because it satisfies the reporting needs of a wide range of users, from professional analysts to casual business users. ABC’s IT team was attracted to the efficiency of the WebFOCUS reporting and analytics environment. Because it has been architected for fast, efficient deployment via the web, it’s ideal for extending reporting capabilities to everyone who impacts the business. And since today’s users intuitively understand browser interfaces, there is virtually no learning curve for accessing and receiving information. Information Builders’ Professional Services team assisted with the original implementation and mentored the team as they created an initial batch of reports. In less than 90 days, ABC’s small development team developed a web-based reporting and analytics application, integrated WebFOCUS with its existing security architecture, and created many new reports to monitor billing, collections, membership status, receivables, and a host of other functions.

Impact #1	Customers enjoy greater flexibility and unlimited potential for accessing many types of information.
Impact #2	The software also saves time for internal analysts tasked with custom reporting.
Impact #3	WebFOCUS breaks everything out in pay mode, by profit center and by membership type.

Impact #1

Customers enjoy greater flexibility and unlimited potential for accessing many types of information.

Impact #2

The software also saves time for internal analysts tasked with custom reporting.

Impact #3

WebFOCUS breaks everything out in pay mode, by profit center and by membership type.

Benefit #1	In less than 90 days, ABC’s small development team developed a web-based reporting and analytics application.
Benefit #2	Today, ABC Financial has hundreds of WebFOCUS reports in production.
Benefit #3	About 400 internal users and 35,000 external users regularly access the reporting system.

Benefit #1

In less than 90 days, ABC’s small development team developed a web-based reporting and analytics application.

Benefit #2

Today, ABC Financial has hundreds of WebFOCUS reports in production.

Benefit #3

About 400 internal users and 35,000 external users regularly access the reporting system.

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Overview

ABC Financial Gets Quick Results With Information Builders

Operational Impact

Quantitative Benefit