Honeywell Case Studies A Big Lift: Elevator Firm Drives Productivity with Mobile Device Switch

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	A Big Lift: Elevator Firm Drives Productivity with Mobile Device Switch Honeywell

A Big Lift: Elevator Firm Drives Productivity with Mobile Device Switch

Honeywell

Technology Category	Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Equipment & Machinery Construction & Infrastructure
Applicable Functions	Field Services Maintenance
Use Cases	Remote Asset Management Predictive Maintenance
Services	System Integration Training Cloud Planning, Design & Implementation Services
Challenge	The elevator manufacturer needed to upgrade the mobile devices of its 2,000 mechanics to models that are easier to use but still practical for field workers with complex jobs. The devices needed to help mechanics manage appointments, submit their time, capture customer signatures, and more. Additionally, the company sought guidance on developing a broad mobile strategy to maximize the value of mobility in its business. Read More
About Customer	The customer is a global manufacturer of elevators, autowalks, and similar innovative solutions, operating in more than 50 countries. The company has been an industry leader for decades, providing cutting-edge solutions in vertical transportation. With a workforce of over 2,000 mechanics, the company needed to ensure that its field workers were equipped with the best tools to perform their complex tasks efficiently. The company chose Honeywell as its mobility services provider to accelerate mobile device deployments and increase the productivity of its mechanics in the field. Read More
Solution	Honeywell assisted the elevator manufacturer in migrating to newer Android and Apple iOS devices that feature larger screens, are more cost-effective, and are consumer-grade, making them easier to use. These devices still run sophisticated apps that meet the company's needs. Honeywell also provided Device Depot Services for maintaining and storing the devices, as well as Helpdesk Services for user and technical support. Additionally, Honeywell took a platform-agnostic approach, offering more device and deployment options for both current and future migrations. This approach enabled the company to utilize best-in-class technologies that promote a positive user experience without compromising support or suitability for complex tasks. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Equipment & Machinery

Construction & Infrastructure

Applicable Functions

Field Services

Maintenance

Use Cases

Remote Asset Management

Predictive Maintenance

Services

System Integration

Training

Cloud Planning, Design & Implementation Services

Challenge

The elevator manufacturer needed to upgrade the mobile devices of its 2,000 mechanics to models that are easier to use but still practical for field workers with complex jobs. The devices needed to help mechanics manage appointments, submit their time, capture customer signatures, and more. Additionally, the company sought guidance on developing a broad mobile strategy to maximize the value of mobility in its business.

About Customer

The customer is a global manufacturer of elevators, autowalks, and similar innovative solutions, operating in more than 50 countries. The company has been an industry leader for decades, providing cutting-edge solutions in vertical transportation. With a workforce of over 2,000 mechanics, the company needed to ensure that its field workers were equipped with the best tools to perform their complex tasks efficiently. The company chose Honeywell as its mobility services provider to accelerate mobile device deployments and increase the productivity of its mechanics in the field.

Solution

Honeywell assisted the elevator manufacturer in migrating to newer Android and Apple iOS devices that feature larger screens, are more cost-effective, and are consumer-grade, making them easier to use. These devices still run sophisticated apps that meet the company's needs. Honeywell also provided Device Depot Services for maintaining and storing the devices, as well as Helpdesk Services for user and technical support. Additionally, Honeywell took a platform-agnostic approach, offering more device and deployment options for both current and future migrations. This approach enabled the company to utilize best-in-class technologies that promote a positive user experience without compromising support or suitability for complex tasks.

Impact #1	Mobile devices are provisioned and deployed quickly and to company specifications.
Impact #2	The company receives full end-to-end support and service from Honeywell, in the field, across North America.
Impact #3	Honeywell’s agnostic approach enables the company to utilize best-in-class technologies that promote a positive user experience without compromising support or suitability for complex tasks.

Impact #1

Mobile devices are provisioned and deployed quickly and to company specifications.

Impact #2

The company receives full end-to-end support and service from Honeywell, in the field, across North America.

Impact #3

Honeywell’s agnostic approach enables the company to utilize best-in-class technologies that promote a positive user experience without compromising support or suitability for complex tasks.

Benefit #1	Upgraded mobile devices for 2,000 mechanics.

Benefit #1

Upgraded mobile devices for 2,000 mechanics.

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Overview

A Big Lift: Elevator Firm Drives Productivity with Mobile Device Switch

Operational Impact

Quantitative Benefit