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Utility management company was looking for a single complete solution that would allow them to manage all services at once with a universal one-gate solution. Looking for such it was decided to deploy an automated resource management system for smart water metering and then expand it to gas and heating AMI step-by-step.Utility management companies are facing several serious challenges for correct consumption statistics and billing:- Manual data provision by customers is often incomplete.- Utility agents collect meter readings sporadically and there is no proof check available.- Residents are not motivated with accurate accounting which means they do not track consumption properly.- There are no clear reasons of dis-balance between amounts of resource supplied and consumed. In some cases, it can reach up to 30% ensuring a residential management company budget loss.- The utility company has no other way but process meter readings manually wasting several days every month for more or less accurate accounting.- Undetected on time, for example, water leaks worsen this situation and brings a lot of damage to the property.

Trident Network is a fast growing mid-market company that designs equipment and components that enable commercial & industrial customers to remotely sub-meterwater, electric or gas consumption. Sub-metering allows for monitoring of resource usage on any circuit or pipe inside a facility, creating granular information about resource usage. The key to their new product line is the MeterReader™, which overlays existing OEM meter technology installed in commercial facilities across North America, allowing management of older technology as well as leveraging newerTrident Network sub-metering products.

Ztech supplies turbine flow meters to one of the largest water utilities in Gujarat, there utility customer wanted them to provide real-time connectivity between their software and the water meter. They were also getting enquiry for a smart water meter from a lot of their existing customers too. One of their competitors had already launched its smart meter solution. They were short on time to launch such a water meter. Ztech wanted results in few weeks instead of months. They already had an water metering application but that was only designed for manual entries or hand held equipments.

Headquartered in Perris, California, EMWD provides services to seven cities in Riverside County and is California’s sixth-largest water agency. With 795,000 individuals served and counting, the Southern California water provider is quickly installing meters to keep up with its expanding customer base. In the past four years alone, the utility has installed more than 7,000 new residential and commercial meters. With a growing number of customers to gather data from each month and California’s ongoing drought creating new regulatory challenges, the organization needed to conserve time and water.

Automate meter reading capabilities and improve customer service

The problem of meter inoperability was driven by several process issues, including large backorders of work orders, a lack of system integration with their enterprise asset management system, manual data entry processes, poor data integrity and the use of multiple systems for work order tracking.Albuquerque Water needed a workforce management solution that would move them from their paper-based service order environment to complete automation of service order work. The utility determined they required a solution that was fully integrated with their enterprise asset management system and provided clear processes to transform their field operations, and at the same time reduce costs and achieve meter maintenance.