Clevest Case Studies Albuquerque Bernalillo County Water Utility Authority

	Albuquerque Bernalillo County Water Utility Authority Clevest

Albuquerque Bernalillo County Water Utility Authority

Clevest

Technology Category	Sensors - Utility Meters
Applicable Industries	Utilities
Applicable Functions	Facility Management
Use Cases	Water Utility Management
Challenge	The problem of meter inoperability was driven by several process issues, including large backorders of work orders, a lack of system integration with their enterprise asset management system, manual data entry processes, poor data integrity and the use of multiple systems for work order tracking. Albuquerque Water needed a workforce management solution that would move them from their paper-based service order environment to complete automation of service order work. The utility determined they required a solution that was fully integrated with their enterprise asset management system and provided clear processes to transform their field operations, and at the same time reduce costs and achieve meter maintenance. Read More
Customer Name	Undisclosed Read More
Solution	“We chose Clevest Mobile Workforce Management to automate our field operations based on their experience with water utilities,” explained Juaquin Zamora, Project Manager and AMI System Specialist at Albuquerque Water. “Now Albuquerque Water technicians in the field use Clevest’s WorkBook mobile application do complete field work and capture data in streamlined mobile workflows. This data is sent in real-time to staff in the office and automatically updates their asset management system. We have eliminated the need for someone in the office to do manual data entry from paper into a computer – which is saving us up to 6 hours every day!” Read More Log in to view content
Data Collected	Asset Status Tracking, Carbon Dioxide Emissions, Drive Time, Maintenance Work Orders, Per-Unit Maintenance Costs Read More Log in to view content
Contents

Technology Category

Sensors - Utility Meters

Applicable Industries

Utilities

Applicable Functions

Facility Management

Use Cases

Water Utility Management

Challenge

The problem of meter inoperability was driven by several process issues, including large backorders of work orders, a lack of system integration with their enterprise asset management system, manual data entry processes, poor data integrity and the use of multiple systems for work order tracking.

Albuquerque Water needed a workforce management solution that would move them from their paper-based service order environment to complete automation of service order work. The utility determined they required a solution that was fully integrated with their enterprise asset management system and provided clear processes to transform their field operations, and at the same time reduce costs and achieve meter maintenance.

Customer Name

Undisclosed

Solution

“We chose Clevest Mobile Workforce Management to automate our field operations based on their experience with water utilities,” explained Juaquin Zamora, Project Manager and AMI System Specialist at Albuquerque Water. “Now Albuquerque Water technicians in the field use Clevest’s WorkBook mobile application do complete field work and capture data in streamlined mobile workflows. This data is sent in real-time to staff in the office and automatically updates their asset management system. We have eliminated the need for someone in the office to do manual data entry from paper into a computer – which is saving us up to 6 hours every day!”

Data Collected

Asset Status Tracking, Carbon Dioxide Emissions, Drive Time, Maintenance Work Orders, Per-Unit Maintenance Costs

Impact #1	[Efficiency Improvement - Maintenance] Reduce MTTR (mean time to repair) for meters to less than 48 hour
Impact #2	[Efficiency Improvement - Labor] Reduce drive miles and corresponding carbon emissions by 500K/year through Clevest’s Enterprise Scheduling engine to route dispatched technicians more efficiently

Impact #1

[Efficiency Improvement - Maintenance]
Reduce MTTR (mean time to repair) for meters to less than 48 hour

Impact #2

[Efficiency Improvement - Labor]
Reduce drive miles and corresponding carbon emissions by 500K/year through Clevest’s Enterprise Scheduling engine to route dispatched technicians more efficiently

Benefit #1	Improve technician productivity through automated dispatching and efficient routing
Benefit #2	Improve data integrity by reducing human error and ensuring all data is captured in a timely manner.
Benefit #3	Through workforce automation technology, Albuquerque Water is reducing lost revenue from zero-read meters and achieving operational cost savings. They have achieved significant improvements in data integrity, and are improving their customer satisfaction with fewer incorrect bill estimates and faster repair times.

Benefit #1

Improve technician productivity through automated dispatching and efficient routing

Benefit #2

Improve data integrity by reducing human error and ensuring all data is captured in a timely manner.

Benefit #3

Through workforce automation technology, Albuquerque Water is reducing lost revenue from zero-read meters and achieving operational cost savings. They have achieved significant improvements in data integrity, and are improving their customer satisfaction with fewer incorrect bill estimates and faster repair times.

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Overview

Albuquerque Bernalillo County Water Utility Authority

Operational Impact

Quantitative Benefit