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CK Technologies, a leading thermoplastics solutions provider in the North American commercial heavy truck market, faced a significant challenge in maintaining continuous improvement in their business practices. This was particularly difficult due to the nature of their low volume, high variability business. The company produces a wide variety of parts for multiple customers, supplies parts for current truck models, and also the service parts for past design versions. They are also one of the first companies in the industry to supply parts in body color for each customer, approximately 1,400 colors a year, which have to be perfectly sequenced for shipment. This complexity in their operations made it challenging to stay informed and inspired to accomplish continuous improvement.
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