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Motor City Wash Works, a leading global manufacturer of automated car washes, aimed to revolutionize the car wash industry with its end-to-end, as-a-service car wash technology system. However, the company faced significant challenges related to network connectivity. The system relied heavily on secure 24x7 network access for everything from machinery data to PCI compliant point-of-sale information. Any network downtime was costly and manual, making in-person troubleshooting unrealistic and inefficient. The company also faced issues with opening day delays for new installations, which resulted in significant revenue loss. Additionally, the company had to manage data from multiple sources, which was difficult to track through one platform. Lastly, the company needed to ensure the security of critical data, including customer payment information, while meeting PCI DSS standards.

BrainBox AI, a leader in building automation, uses advanced artificial intelligence technology to automate Heating, Ventilation, and Air Conditioning (HVAC) systems, reduce greenhouse gas emissions, and save money. The company's technology gathers and analyzes data from a building's HVAC system, combines it with external data such as weather conditions, and feeds it through the cloud to BrainBox AI's prediction models. However, the company faced challenges in ensuring uninterrupted data flow from the building to the cloud. They needed a wide-area network (WAN) solution independent from the on-site, wired ISP. The variance across sites was slowing down deployment, and the limitations of guest-level access left BrainBox AI's IT team wanting additional control. Furthermore, BrainBox AI's hardware enclosure is compact, which restricts the size of the WAN solution that can be used. The company also sought widespread expansion of its HVAC automation system and needed highly scalable routers that support cloud-based visibility and adjustments.