Stream
Case Studies
Zumper's Transformation of Rental Marketplace Experience with Stream’s In-App Chat
Overview
Zumper's Transformation of Rental Marketplace Experience with Stream’s In-App ChatStream |
Networks & Connectivity - 5G Platform as a Service (PaaS) - Application Development Platforms | |
Buildings Cement | |
Procurement | |
Building Automation & Control Real-Time Location System (RTLS) | |
System Integration | |
Operational Impact
The integration of Stream Chat API has positioned Zumper for continued growth and has given the platform an advantage over similarly sized competitors. The in-app chat functionality has significantly improved the rental experience for both renters and landlords by providing a centralized platform for all housing-related communication. It has also enabled Zumper to understand user behavior and interaction patterns better, allowing for continuous product improvement. Preliminary user feedback has been positive, with landlords appreciating the convenience of having all interactions with potential tenants in one place. The team plans to add more features to further enhance the chat experience in the future. | |
Quantitative Benefit
Zumper helps 90 million users find rentals annually, which translates to millions of sent messages and leads. | |
Zumper is experiencing double-digit year-over-year growth. | |
Zumper is now one of the only two-sided rental marketplaces with in-app messaging functionality. | |