Celigo Case Studies Zoro’s Journey to Streamlined E-commerce Operations with integrator.io

Edit This Case Study Record

	Zoro’s Journey to Streamlined E-commerce Operations with integrator.io Celigo

Zoro’s Journey to Streamlined E-commerce Operations with integrator.io

Celigo

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	E-Commerce Finance & Insurance
Applicable Functions	Maintenance Procurement
Use Cases	Leasing Finance Automation
Services	System Integration
Challenge	Zoro, a subsidiary of Grainger, is a supplier of industrial tools and MRO products to small businesses and individuals. As the company expanded its e-commerce business to include larger enterprise businesses, it faced new integration requirements. Zoro had acquired several large business customers with different procurement requirements from its original customer base. IT Director at Zoro, Kiko Stefanov, was tasked with integrating these customers with Zoro’s ERP. The challenge was to find an integration platform that could support varying integration needs, including full EDI support, orders via Excel or CSV files, and e-commerce platforms. The solution had to be user-friendly enough for non-technical customer service agents and junior developers to monitor, maintain, and build integrations to meet the requirements of new customers. Read More
About Customer	Zoro Tools, a subsidiary of Grainger, is a supplier of industrial supplies, tools, MRO products, and other items to small businesses and individuals. Launched in 2011 with 180,000 products, Zoro today offers millions of SKUs from over 7,000 brands. The company provides the option of online purchases as well as phone orders, with customer service agents taking credit card information over the telephone. As Zoro expands its e-commerce business, it is moving its focus to include larger enterprise businesses, leading to different integration requirements. Read More
Solution	Zoro turned to Celigo’s integrator.io platform, which had previously impressed them during a credit card payment capture project. The first task was to automate orders from customers that were sending them via Excel or CSV files. Using integrator.io, Kiko was able to set up an integration that automatically sent customer order files to the ERP without any manual intervention. This offloaded much of the manual work from customer service agents while still allowing them to review orders as they were received. Zoro is also considering using Celigo for other projects, such as integrating with a new B2B procurement marketplace, setting up EDI integrations for customers, and automating the cash application process in the Finance department. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

E-Commerce

Finance & Insurance

Applicable Functions

Maintenance

Procurement

Use Cases

Leasing Finance Automation

Services

System Integration

Challenge

Zoro, a subsidiary of Grainger, is a supplier of industrial tools and MRO products to small businesses and individuals. As the company expanded its e-commerce business to include larger enterprise businesses, it faced new integration requirements. Zoro had acquired several large business customers with different procurement requirements from its original customer base. IT Director at Zoro, Kiko Stefanov, was tasked with integrating these customers with Zoro’s ERP. The challenge was to find an integration platform that could support varying integration needs, including full EDI support, orders via Excel or CSV files, and e-commerce platforms. The solution had to be user-friendly enough for non-technical customer service agents and junior developers to monitor, maintain, and build integrations to meet the requirements of new customers.

About Customer

Zoro Tools, a subsidiary of Grainger, is a supplier of industrial supplies, tools, MRO products, and other items to small businesses and individuals. Launched in 2011 with 180,000 products, Zoro today offers millions of SKUs from over 7,000 brands. The company provides the option of online purchases as well as phone orders, with customer service agents taking credit card information over the telephone. As Zoro expands its e-commerce business, it is moving its focus to include larger enterprise businesses, leading to different integration requirements.

Solution

Zoro turned to Celigo’s integrator.io platform, which had previously impressed them during a credit card payment capture project. The first task was to automate orders from customers that were sending them via Excel or CSV files. Using integrator.io, Kiko was able to set up an integration that automatically sent customer order files to the ERP without any manual intervention. This offloaded much of the manual work from customer service agents while still allowing them to review orders as they were received. Zoro is also considering using Celigo for other projects, such as integrating with a new B2B procurement marketplace, setting up EDI integrations for customers, and automating the cash application process in the Finance department.

Impact #1	The implementation of Celigo’s integrator.io platform has significantly streamlined Zoro's operations. It has reduced the manual data entry workload of support agents, who previously had to manually enter customer data transmitted via Excel spreadsheets. This has not only saved time for the customer service agents but also improved the accuracy and consistency of the data entered into NetSuite. Furthermore, the platform's intuitive nature has enabled the integration management and maintenance of the customer order file integration to be handed off directly to the customer service manager. In the long term, Celigo is helping Zoro achieve its vision of enabling integrations to be built, managed, and maintained by either business units or less experienced developers, freeing up technical talent for business growth initiatives.

Impact #1

The implementation of Celigo’s integrator.io platform has significantly streamlined Zoro's operations. It has reduced the manual data entry workload of support agents, who previously had to manually enter customer data transmitted via Excel spreadsheets. This has not only saved time for the customer service agents but also improved the accuracy and consistency of the data entered into NetSuite. Furthermore, the platform's intuitive nature has enabled the integration management and maintenance of the customer order file integration to be handed off directly to the customer service manager. In the long term, Celigo is helping Zoro achieve its vision of enabling integrations to be built, managed, and maintained by either business units or less experienced developers, freeing up technical talent for business growth initiatives.

Download PDF Version

Overview

Zoro’s Journey to Streamlined E-commerce Operations with integrator.io

Operational Impact