Cloudflare Case Studies Zopim: Delivering Customer Wow

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	Zopim: Delivering Customer Wow Cloudflare

Zopim: Delivering Customer Wow

Cloudflare

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Software
Applicable Functions	Sales & Marketing
Services	Cloud Planning, Design & Implementation Services
Challenge	Zopim, a cloud-based live chat platform, was facing a significant challenge in meeting the demands of its customers. The customers wanted their websites to load instantaneously, as speed forms a critical part of the user experience. However, Zopim was having a hard time meeting this demand. The widget loading time was extremely important to Zopim’s customers, and the company was struggling to ensure that everything on their website loaded quickly and efficiently. Read More
About Customer	Zopim is an award-winning, cloud-based live chat platform that is used by more than 50,000 businesses worldwide. The platform is designed to make it easy for businesses to deliver fast customer service online. The businesses that sign up with Zopim use the platform to chat with their online customers every day. The company is committed to providing effective and affordable solutions to its customers, and it understands the importance of ease of setup. Read More
Solution	To address the challenge of slow widget loading times, Zopim turned to Cloudflare. Cloudflare is a service that helps improve the performance and security of websites. By using Cloudflare, Zopim was able to significantly improve the loading times of its widgets. The setup of Cloudflare was straightforward and easy, which was important to Zopim as a service provider. The use of Cloudflare also resulted in significant cost savings for Zopim, as the company was able to save thousands of dollars a month on bandwidth. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Software

Applicable Functions

Sales & Marketing

Services

Cloud Planning, Design & Implementation Services

Challenge

Zopim, a cloud-based live chat platform, was facing a significant challenge in meeting the demands of its customers. The customers wanted their websites to load instantaneously, as speed forms a critical part of the user experience. However, Zopim was having a hard time meeting this demand. The widget loading time was extremely important to Zopim’s customers, and the company was struggling to ensure that everything on their website loaded quickly and efficiently.

About Customer

Zopim is an award-winning, cloud-based live chat platform that is used by more than 50,000 businesses worldwide. The platform is designed to make it easy for businesses to deliver fast customer service online. The businesses that sign up with Zopim use the platform to chat with their online customers every day. The company is committed to providing effective and affordable solutions to its customers, and it understands the importance of ease of setup.

Solution

To address the challenge of slow widget loading times, Zopim turned to Cloudflare. Cloudflare is a service that helps improve the performance and security of websites. By using Cloudflare, Zopim was able to significantly improve the loading times of its widgets. The setup of Cloudflare was straightforward and easy, which was important to Zopim as a service provider. The use of Cloudflare also resulted in significant cost savings for Zopim, as the company was able to save thousands of dollars a month on bandwidth.

Impact #1	Zopim was able to significantly improve the loading times of its widgets, resulting in a better user experience for its customers.
Impact #2	The setup of Cloudflare was straightforward and easy, aligning with Zopim's philosophy of making products easy, accessible, and affordable.
Impact #3	Zopim was able to save thousands of dollars a month on bandwidth costs.

Impact #1

Zopim was able to significantly improve the loading times of its widgets, resulting in a better user experience for its customers.

Impact #2

The setup of Cloudflare was straightforward and easy, aligning with Zopim's philosophy of making products easy, accessible, and affordable.

Impact #3

Zopim was able to save thousands of dollars a month on bandwidth costs.

Benefit #1	Saved thousands of dollars a month on bandwidth costs
Benefit #2	Significantly improved widget loading times

Benefit #1

Saved thousands of dollars a month on bandwidth costs

Benefit #2

Significantly improved widget loading times

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Overview

Zopim: Delivering Customer Wow

Operational Impact

Quantitative Benefit