Jitterbit Case Studies ZirMed

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	ZirMed Jitterbit

ZirMed

Jitterbit

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Services	Data Science Services System Integration
Challenge	ZirMed had an aggressive timeline to move their homegrown customer support ticket system to Salesforce. Along with migrating data from their 10 year old customer support application, ZirMed wanted to synchronize all customer data to Salesforce. This would allow their operations team to access all the data they needed from within Salesforce, whether or not it was originally created in ZirMed’s homegrown application. The challenge was to migrate customer support data from a 10 year-old homegrown application to Salesforce and synchronize data to allow operations team to access all customer information within Salesforce. They also needed to provide a robust but easy to maintain integration platform that does not require outside experts. Read More
About Customer	ZirMed is a nationally recognized leader in delivering revenue cycle management solutions to healthcare providers. It serves more than 100,000 healthcare providers. ZirMed leverages the power of technology to cure administrative burdens and increase cash flow, enabling providers to not just survive but thrive. ZirMed is ranked among Inc. magazine’s 5000 fastest growing companies and Healthcare Informatics magazine’s Top 100 companies. Read More
Solution	ZirMed chose Jitterbit, a powerful, flexible, and easy-to-use data and application integration software. Jitterbit was recommended by a respected System Integrator as the only tool they would use for Integration. It was easy to use and quick to deploy, allowing ZirMed to configure the integration themselves ahead of schedule. Jitterbit created a seamless integration between ZirMed ticket and billing applications and the newly adopted Salesforce application. It also migrated historical data to Salesforce. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Services

Data Science Services

System Integration

Challenge

ZirMed had an aggressive timeline to move their homegrown customer support ticket system to Salesforce. Along with migrating data from their 10 year old customer support application, ZirMed wanted to synchronize all customer data to Salesforce. This would allow their operations team to access all the data they needed from within Salesforce, whether or not it was originally created in ZirMed’s homegrown application. The challenge was to migrate customer support data from a 10 year-old homegrown application to Salesforce and synchronize data to allow operations team to access all customer information within Salesforce. They also needed to provide a robust but easy to maintain integration platform that does not require outside experts.

About Customer

ZirMed is a nationally recognized leader in delivering revenue cycle management solutions to healthcare providers. It serves more than 100,000 healthcare providers. ZirMed leverages the power of technology to cure administrative burdens and increase cash flow, enabling providers to not just survive but thrive. ZirMed is ranked among Inc. magazine’s 5000 fastest growing companies and Healthcare Informatics magazine’s Top 100 companies.

Solution

ZirMed chose Jitterbit, a powerful, flexible, and easy-to-use data and application integration software. Jitterbit was recommended by a respected System Integrator as the only tool they would use for Integration. It was easy to use and quick to deploy, allowing ZirMed to configure the integration themselves ahead of schedule. Jitterbit created a seamless integration between ZirMed ticket and billing applications and the newly adopted Salesforce application. It also migrated historical data to Salesforce.

Impact #1	Jitterbit allowed migration and adoption of Salesforce to be completed ahead of aggressive 3 month deadline.
Impact #2	Operations team now has 360 degree visibility of the customer within Salesforce.
Impact #3	Set and Forget integration allows for minimal management.

Impact #1

Jitterbit allowed migration and adoption of Salesforce to be completed ahead of aggressive 3 month deadline.

Impact #2

Operations team now has 360 degree visibility of the customer within Salesforce.

Impact #3

Set and Forget integration allows for minimal management.

Benefit #1	Completed migration and adoption of Salesforce ahead of 3 month deadline.

Benefit #1

Completed migration and adoption of Salesforce ahead of 3 month deadline.

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Overview

ZirMed

Operational Impact

Quantitative Benefit