Domo Case Studies Zillow Optimizes Finance, Marketing and IT with Domo

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	Zillow Optimizes Finance, Marketing and IT with Domo Domo

Zillow Optimizes Finance, Marketing and IT with Domo

Domo

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Predictive Quality Analytics Real-Time Location System (RTLS)
Services	Data Science Services
Challenge	Zillow, a widely-used real estate marketplace, was facing challenges with its media business's billing process. The process was manual and inefficient, involving multiple teams and taking approximately 30 hours a month to send out invoices. The company was looking for a solution to streamline this process and reduce the time spent on billing. Additionally, Zillow was interested in exploring other ways to improve its operations, such as analyzing ticketing data and process run times within IT. Read More
About Customer	Zillow is a leading real estate marketplace that has pioneered the collection and public availability of real estate data. It is considered a single source of truth for information on available homes for sale, home values, and transaction prices. As one of the most trafficked websites globally, Zillow also serves as a popular advertising platform for brands targeting a home-buying audience. The company has 5,000 employees and generates $1.1 billion in revenue. It has 140 users of the Domo platform. Read More
Solution	Zillow implemented Domo to streamline its billing process. Domo allowed Zillow to schedule reports, reducing the billing time from 30 hours to just three hours without any manual intervention. This represented a 90% reduction in time. Following the success in improving its media processes, Zillow began using Domo to analyze other aspects of its operations, such as ticketing data and process run times within IT. The company set up thresholds on cards that send alerts when a trigger threshold is met, keeping the IT team updated on performance metrics in real-time. To scale the use of Domo throughout the enterprise, Zillow implemented a governance model and designed a self-service learning module using Domo’s CourseBuilder tool. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Data Management Platforms

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Predictive Quality Analytics

Real-Time Location System (RTLS)

Services

Data Science Services

Challenge

Zillow, a widely-used real estate marketplace, was facing challenges with its media business's billing process. The process was manual and inefficient, involving multiple teams and taking approximately 30 hours a month to send out invoices. The company was looking for a solution to streamline this process and reduce the time spent on billing. Additionally, Zillow was interested in exploring other ways to improve its operations, such as analyzing ticketing data and process run times within IT.

About Customer

Zillow is a leading real estate marketplace that has pioneered the collection and public availability of real estate data. It is considered a single source of truth for information on available homes for sale, home values, and transaction prices. As one of the most trafficked websites globally, Zillow also serves as a popular advertising platform for brands targeting a home-buying audience. The company has 5,000 employees and generates $1.1 billion in revenue. It has 140 users of the Domo platform.

Solution

Zillow implemented Domo to streamline its billing process. Domo allowed Zillow to schedule reports, reducing the billing time from 30 hours to just three hours without any manual intervention. This represented a 90% reduction in time. Following the success in improving its media processes, Zillow began using Domo to analyze other aspects of its operations, such as ticketing data and process run times within IT. The company set up thresholds on cards that send alerts when a trigger threshold is met, keeping the IT team updated on performance metrics in real-time. To scale the use of Domo throughout the enterprise, Zillow implemented a governance model and designed a self-service learning module using Domo’s CourseBuilder tool.

Impact #1	Zillow was able to reduce its billing time by 90%.
Impact #2	The company simplified its billing process, eliminating the need for multiple teams to pull and compile data.
Impact #3	Zillow can now monitor uptime in real-time, ensuring that systems are always up and running correctly.

Impact #1

Zillow was able to reduce its billing time by 90%.

Impact #2

The company simplified its billing process, eliminating the need for multiple teams to pull and compile data.

Impact #3

Zillow can now monitor uptime in real-time, ensuring that systems are always up and running correctly.

Benefit #1	Reduced billing time by 90%
Benefit #2	Billing now takes just three hours to run without any manual intervention

Benefit #1

Reduced billing time by 90%

Benefit #2

Billing now takes just three hours to run without any manual intervention

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Overview

Zillow Optimizes Finance, Marketing and IT with Domo

Operational Impact

Quantitative Benefit