SwipeGuide
Case Studies
ZEVx's Scalable Training Program with SwipeGuide: A Case Study
Overview
ZEVx's Scalable Training Program with SwipeGuide: A Case StudySwipeGuide |
Cybersecurity & Privacy - Security Compliance Other - Battery | |
Automotive Education | |
Maintenance Quality Assurance | |
Leasing Finance Automation Virtual Training | |
System Integration Training | |
Operational Impact
The implementation of SwipeGuide has brought about several operational benefits for ZEVx. The platform's user-friendly nature has made it easier for customers and partners to access and understand powertrain installation instructions and guidance for critical maintenance tasks. This has improved the customer experience and reduced the amount of time spent on customer locations. The ability to deliver training materials on demand has also increased the scalability of ZEVx's customer service. Furthermore, SwipeGuide has been instrumental in helping ZEVx demonstrate compliance with industry-specific regulations, which is crucial for their customers who want to be CARB-certified. Lastly, SwipeGuide's intuitive UI and optimized structure have improved the experience for content creators and made it easier to create and manage training materials and standards. | |
Quantitative Benefit
Reduced time spent on customer locations after the third install due to the availability of on-demand training materials. | |
Speeded up instruction authoring and creation time with SwipeGuide's PDF conversion tool. | |
Centralized location for all training materials, improving the customer experience and enabling quick education of customers and partners. | |