Twilio
Case Studies
Zenyum Enhances Customer Experience and Streamlines Operations with Twilio
Overview
Zenyum Enhances Customer Experience and Streamlines Operations with TwilioTwilio |
Networks & Connectivity - 5G Platform as a Service (PaaS) - Application Development Platforms | |
E-Commerce Retail | |
Logistics & Transportation Sales & Marketing | |
Last Mile Delivery Smart Campus | |
System Integration | |
Operational Impact
The implementation of Twilio's solutions has significantly improved Zenyum's operations and customer experience. With Twilio Segment, Zenyum was able to consolidate all customer data into one platform, providing a holistic view of the customer journey. This has enabled Zenyum to recognize their customers better and recommend other products they might be interested in. The use of Twilio Programmable Messaging has also improved communication with customers, allowing Zenyum to send timely notifications and reminders. Furthermore, the use of Twilio Flex has resolved the phone number problem in one market, enabling the customer service team to make calls with correctly showing phone numbers. Overall, Twilio's solutions have enabled Zenyum to personalize the whole customer experience, build a long-term engagement journey, and remove friction from different aspects of dental care processes. | |
Quantitative Benefit
Unified customer data into one system | |
Partnered with over 100 dental clinics and offices across Asia | |
4X volume of OTPs and SMS messages sent | |