Cloudflare Case Studies Zendesk and Cloudflare: Supercharging Customer Service

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	Zendesk and Cloudflare: Supercharging Customer Service Cloudflare

Zendesk and Cloudflare: Supercharging Customer Service

Cloudflare

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Software
Services	Cloud Planning, Design & Implementation Services
Challenge	Zendesk, a company that provides a customer service platform, experienced significant growth over the years. This growth presented unique challenges in terms of managing and scaling the company. They needed a solution that could enhance their website's performance, deliver content quickly regardless of the visitor's location, protect them from web threats, and optimize their front and back-end systems. The solution needed to be scalable to support Zendesk's rapid growth. Read More
About Customer	Zendesk is a company that operates with the idea that better customer service comes from better relationships with customers. They make communicating with customers easy and efficient, whether the customers reach out to them or want to find answers on their own. As a result, companies such as Gilt, Vodafone, the UK Government, and 48,000 more trust Zendesk with their most precious asset—their customers. Due to their unique value proposition and easy-to-implement software solution, Zendesk has experienced incredible growth over the last few years. Read More
Solution	Cloudflare provided the solution that Zendesk was looking for. Cloudflare's network of 30 data centers operates on every major continent and delivers content to Zendesk visitors at lightning-fast speed. Because Cloudflare’s solution is infinitely scalable, it seamlessly supports Zendesk’s explosive growth. Cloudflare's solution was able to meet all of Zendesk's requirements and customizations propagated near instantly. Additionally, Cloudflare's pricing is predictable and flat, regardless of how much Zendesk's bandwidth usage grows. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Software

Services

Cloud Planning, Design & Implementation Services

Challenge

Zendesk, a company that provides a customer service platform, experienced significant growth over the years. This growth presented unique challenges in terms of managing and scaling the company. They needed a solution that could enhance their website's performance, deliver content quickly regardless of the visitor's location, protect them from web threats, and optimize their front and back-end systems. The solution needed to be scalable to support Zendesk's rapid growth.

About Customer

Zendesk is a company that operates with the idea that better customer service comes from better relationships with customers. They make communicating with customers easy and efficient, whether the customers reach out to them or want to find answers on their own. As a result, companies such as Gilt, Vodafone, the UK Government, and 48,000 more trust Zendesk with their most precious asset—their customers. Due to their unique value proposition and easy-to-implement software solution, Zendesk has experienced incredible growth over the last few years.

Solution

Cloudflare provided the solution that Zendesk was looking for. Cloudflare's network of 30 data centers operates on every major continent and delivers content to Zendesk visitors at lightning-fast speed. Because Cloudflare’s solution is infinitely scalable, it seamlessly supports Zendesk’s explosive growth. Cloudflare's solution was able to meet all of Zendesk's requirements and customizations propagated near instantly. Additionally, Cloudflare's pricing is predictable and flat, regardless of how much Zendesk's bandwidth usage grows.

Impact #1	10X improvement in global response time
Impact #2	6x improvement in targeted content delivery time
Impact #3	Protection from web threats

Impact #1

10X improvement in global response time

Impact #2

6x improvement in targeted content delivery time

Impact #3

Protection from web threats

Benefit #1	10X improvement in global response time
Benefit #2	6x improvement in targeted content delivery time

Benefit #1

10X improvement in global response time

Benefit #2

6x improvement in targeted content delivery time

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Overview

Zendesk and Cloudflare: Supercharging Customer Service

Operational Impact

Quantitative Benefit