Infobip
Case Studies
Yousign: Enhancing SMS Delivery Rates for User Authentication
Overview
Yousign: Enhancing SMS Delivery Rates for User AuthenticationInfobip |
Finance & Insurance Transportation | |
Logistics & Transportation Procurement | |
Last Mile Delivery | |
Operational Impact
The integration of Infobip’s omnichannel solution has significantly improved Yousign's SMS delivery reliability, with an SMS delivery rate over 97%. Infobip has become Yousign’s main SMS provider, delivering critical and sensitive information to signers. The solution's simplicity, with all features accessible through a single API, has made it easy for Yousign to use. The automatic switch to TTS in case of undelivered SMS messages has ensured seamless delivery for customers. Yousign plans to extend the TTS solution from landlines to mobile phones in the future to offer clients another way to verify their identity. They also plan to deploy other Infobip services to enhance their services. | |
Quantitative Benefit
Increased OTP delivery rates to over 97% via SMS and text-to-speech (TTS) failover | |
Infobip is now responsible for the delivery of more than 60% of the company’s SMS traffic | |
The solution automatically switches to TTS in case of undelivered SMS messages, ensuring seamless delivery | |