WaveMaker Case Studies Yource's Digital Transformation Journey with WaveMaker

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	Yource's Digital Transformation Journey with WaveMaker WaveMaker

Yource's Digital Transformation Journey with WaveMaker

WaveMaker

Technology Category	Application Infrastructure & Middleware - Event-Driven Application Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Cement Equipment & Machinery
Applicable Functions	Product Research & Development Quality Assurance
Use Cases	Mass Customization Time Sensitive Networking
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Yource, a leader in customer contact and business process outsourcing, was on a path of complete digital transformation. The company was looking for a development platform that could provide a secure environment and enable faster development time to build applications for its internal processes. As a technology-first company, Yource had been a low-code user and a WaveMaker client since 2019, successfully implementing critical internal applications with low-code. However, the company needed a solution that offered flexibility in terms of customizing code, and the ability to deliver simple to complex applications quickly. This was crucial to give developers sufficient freedom and space within the tool to get the best of both worlds. Read More
About Customer	Yource is a leader in customer contact (Business Process Outsourcing) headquartered in Rotterdam in the Netherlands. The company conducts inbound and outbound campaigns through multiple channels and provides its services to many European regions such as the Benelux (Belgium, Netherlands, and Luxembourg), Spain, Suriname, Maroc, Bulgaria, Turkey, and Greece. Yource is a well-known European market leader in company contact and also builds contact support tools like voice bots, RPA, and speech analytics. They are a growing force in the customer contact business with over 12000 professionals spread across the Benelux and European regions. Yource is a technology-first company and has always displayed a willingness to use cutting-edge technologies for its business. Read More
Solution	Yource chose WaveMaker low-code for its flexibility in terms of code customization and the speed with which it could deliver applications. WaveMaker's platform allowed Yource to combine the code in WaveMaker with their own code, providing the desired flexibility. Over the past three years, Yource has used WaveMaker intensively for internal process digitalization, building over 17 applications on the platform. WaveMaker has provided Yource with three distinct advantages: speed, standardization, and security. The platform has accelerated the time to market for all applications built within Yource on low-code, shortened development time by around 30%, and provided a secure environment to build apps. Furthermore, WaveMaker has enabled all developers across Yource to use a standardized process and methodology to develop applications. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Event-Driven Application

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Cement

Equipment & Machinery

Applicable Functions

Product Research & Development

Quality Assurance

Use Cases

Mass Customization

Time Sensitive Networking

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Yource, a leader in customer contact and business process outsourcing, was on a path of complete digital transformation. The company was looking for a development platform that could provide a secure environment and enable faster development time to build applications for its internal processes. As a technology-first company, Yource had been a low-code user and a WaveMaker client since 2019, successfully implementing critical internal applications with low-code. However, the company needed a solution that offered flexibility in terms of customizing code, and the ability to deliver simple to complex applications quickly. This was crucial to give developers sufficient freedom and space within the tool to get the best of both worlds.

About Customer

Yource is a leader in customer contact (Business Process Outsourcing) headquartered in Rotterdam in the Netherlands. The company conducts inbound and outbound campaigns through multiple channels and provides its services to many European regions such as the Benelux (Belgium, Netherlands, and Luxembourg), Spain, Suriname, Maroc, Bulgaria, Turkey, and Greece. Yource is a well-known European market leader in company contact and also builds contact support tools like voice bots, RPA, and speech analytics. They are a growing force in the customer contact business with over 12000 professionals spread across the Benelux and European regions. Yource is a technology-first company and has always displayed a willingness to use cutting-edge technologies for its business.

Solution

Yource chose WaveMaker low-code for its flexibility in terms of code customization and the speed with which it could deliver applications. WaveMaker's platform allowed Yource to combine the code in WaveMaker with their own code, providing the desired flexibility. Over the past three years, Yource has used WaveMaker intensively for internal process digitalization, building over 17 applications on the platform. WaveMaker has provided Yource with three distinct advantages: speed, standardization, and security. The platform has accelerated the time to market for all applications built within Yource on low-code, shortened development time by around 30%, and provided a secure environment to build apps. Furthermore, WaveMaker has enabled all developers across Yource to use a standardized process and methodology to develop applications.

Impact #1	The adoption of WaveMaker's low-code platform has led to enterprise-wide adoption of low-code at Yource. The platform has been used to build a range of applications, from web portals to mobile applications, with fantastic results. For instance, the Coins application, a rewards program for Yource employees, allows employees to exchange collected coins with show tickets or gift coupons. Other applications help employees mentor and advise other employees on their jobs. The main Yource App, an internal mobile application built with WaveMaker, has been live and running successfully for over 2 years. The platform's flexibility and ease of migration have enabled Yource to transition faster by simply migrating all WaveMaker components to this portal with simple API calls. Looking ahead, Yource plans to move all its internal data onto the cloud and embrace cloud-first technologies, with WaveMaker playing a key role in this transition.

Impact #1

The adoption of WaveMaker's low-code platform has led to enterprise-wide adoption of low-code at Yource. The platform has been used to build a range of applications, from web portals to mobile applications, with fantastic results. For instance, the Coins application, a rewards program for Yource employees, allows employees to exchange collected coins with show tickets or gift coupons. Other applications help employees mentor and advise other employees on their jobs. The main Yource App, an internal mobile application built with WaveMaker, has been live and running successfully for over 2 years. The platform's flexibility and ease of migration have enabled Yource to transition faster by simply migrating all WaveMaker components to this portal with simple API calls. Looking ahead, Yource plans to move all its internal data onto the cloud and embrace cloud-first technologies, with WaveMaker playing a key role in this transition.

Benefit #1	Over the past three years, Yource has built over 17 applications on WaveMaker.
Benefit #2	The development time has been shortened by around 30% with WaveMaker, freeing up development capacity and accelerating time to market.
Benefit #3	WaveMaker has enabled all developers across Yource to use a standardized process and methodology to develop applications, saving time in knowledge transitions and facilitating workload transfers between team members.

Benefit #1

Over the past three years, Yource has built over 17 applications on WaveMaker.

Benefit #2

The development time has been shortened by around 30% with WaveMaker, freeing up development capacity and accelerating time to market.

Benefit #3

WaveMaker has enabled all developers across Yource to use a standardized process and methodology to develop applications, saving time in knowledge transitions and facilitating workload transfers between team members.

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Overview

Yource's Digital Transformation Journey with WaveMaker

Operational Impact

Quantitative Benefit