NAVEX Case Studies YMCA of Delaware

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	YMCA of Delaware NAVEX

YMCA of Delaware

NAVEX

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Education
Applicable Functions	Business Operation
Use Cases	Regulatory Compliance Monitoring
Challenge	The YMCA of Delaware was seeking a system that would allow for an anonymous feedback loop, which would be extremely useful for their operations. They needed a platform that would allow them to post follow-up questions and receive responses from the person who filed the report. This was crucial for them to increase their efficiency in responding to and resolving concerns, and to boost confidence and satisfaction within the YMCA community. Read More
About Customer	The YMCA of Delaware is a community-focused organization that strives to serve its community in the best, most consistent way possible. They are part of the larger YMCA organization, which is a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The YMCA of Delaware, like other YMCA branches, offers a variety of programs and services to cater to the diverse needs of their community members. These include youth sports, childcare, fitness programs, and community outreach initiatives. Read More
Solution	The YMCA of Delaware implemented NAVEX Global, a trusted ethics and compliance expert. This system allows for an anonymous feedback loop, where the YMCA can post follow-up questions within the system and the person who filed the report can revisit the case and respond to the question using a special key and password. This capacity for anonymous dialogue has increased the YMCA's efficiency in responding to and resolving concerns. It has also helped boost confidence and satisfaction within the YMCA community. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Education

Applicable Functions

Business Operation

Use Cases

Regulatory Compliance Monitoring

Challenge

The YMCA of Delaware was seeking a system that would allow for an anonymous feedback loop, which would be extremely useful for their operations. They needed a platform that would allow them to post follow-up questions and receive responses from the person who filed the report. This was crucial for them to increase their efficiency in responding to and resolving concerns, and to boost confidence and satisfaction within the YMCA community.

About Customer

The YMCA of Delaware is a community-focused organization that strives to serve its community in the best, most consistent way possible. They are part of the larger YMCA organization, which is a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The YMCA of Delaware, like other YMCA branches, offers a variety of programs and services to cater to the diverse needs of their community members. These include youth sports, childcare, fitness programs, and community outreach initiatives.

Solution

The YMCA of Delaware implemented NAVEX Global, a trusted ethics and compliance expert. This system allows for an anonymous feedback loop, where the YMCA can post follow-up questions within the system and the person who filed the report can revisit the case and respond to the question using a special key and password. This capacity for anonymous dialogue has increased the YMCA's efficiency in responding to and resolving concerns. It has also helped boost confidence and satisfaction within the YMCA community.

Impact #1	Improved stakeholder confidence and satisfaction
Impact #2	Greater oversight and transparency
Impact #3	Increased efficiency and consistency

Impact #1

Improved stakeholder confidence and satisfaction

Impact #2

Greater oversight and transparency

Impact #3

Increased efficiency and consistency

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Overview

YMCA of Delaware

Operational Impact