Twilio
Case Studies
Yembo's AI and Twilio Video Transform the Moving Industry
Overview
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Yembo's AI and Twilio Video Transform the Moving IndustryTwilio |
Other - Battery Sensors - Camera / Video Systems | |
Cement Telecommunications | |
Product Research & Development Warehouse & Inventory Management | |
Computer Vision Visual Quality Detection | |
System Integration | |
Operational Impact
The implementation of Yembo's AI technology and Twilio Video has transformed the moving process, making it more efficient, transparent, and customer-friendly. The Smart Consult tool has enabled real-time communication between movers and customers, allowing for a more interactive and personalized moving experience. The AI technology has automated the process of identifying objects and determining packing materials, reducing the burden on customers and ensuring accuracy. The video calls can be recorded for later reference, ensuring that all parties are on the same page and reducing the likelihood of misunderstandings or surprises. The solution has also addressed safety concerns related to the pandemic by minimizing the need for in-person interactions. Overall, Yembo's solution has significantly improved the customer experience in the moving industry, setting a new standard for digital transformation in the sector. | |
Quantitative Benefit
4X faster than traditional relocation consultations | |
12M physical objects automatically identified by Yembo's AI | |
4.5/5 average CSAT score | |