WRS Group Case Study

WRS Group, a manufacturer of 3D models, print products, and promotional materials for health education and health professionals, was facing challenges with shipping rating accuracy and timely quotes due to a lack of automation in its fulfillment process. The company relied on a rate table that was several decades old to determine freight rates based on the dollar value of each order for its customers. The quoting process was completed manually, order by order, sometimes taking up to two days. This resulted in a poor customer experience and loss of business. WRS achieved a slight improvement by using NetSuite’s native real-time dimensional weights feature, but as freight was still negatively impacting profits, it began looking for a complete solution. Additionally, the company was facing a workforce transition with long-term employees retiring and a tight talent pool. The company needed a shipping solution that would help it fulfill a higher volume of orders accurately without requiring more workers.

WRS Group is a company based in Waco, Texas, that specializes in the manufacture of 3D models, print products, and promotional materials for health education and health professionals. The company operates under three divisions; Health Edco, Childbirth Graphics, and Health Impressions. It also recently acquired a fourth division that specializes in vinyl. Along with its manufacturing and distribution hub in Waco, it also has a distribution center in the UK that ships its products throughout Europe. The company's products are made to order, with each piece of a product being hand-painted and sewn together once an order is placed.