NETSCOUT Case Studies World-Renowned Agribusiness Giant Optimizes Its Business Services Delivery with NETSCOUT

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	World-Renowned Agribusiness Giant Optimizes Its Business Services Delivery with NETSCOUT NETSCOUT

World-Renowned Agribusiness Giant Optimizes Its Business Services Delivery with NETSCOUT

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Agriculture
Applicable Functions	Business Operation
Use Cases	Asset Health Management (AHM) Predictive Maintenance
Services	System Integration
Challenge	The agribusiness company, a leading player in the food and agriculture business, faced a fundamental challenge of managing its large network while providing high-quality services and implementing service triage resolution transparently. This was a constant, unending problem and the driving force behind the organization’s network management and service optimization plans. The company required extraordinary L2-L7 service performance insight. Overseeing a large network was a fundamental challenge for the agribusiness giant. Most importantly, the challenge for the company was related to service assurance. Read More
About Customer	The agriculture company is one of the largest privately held agribusiness companies in the United States. Headquartered in the western United States, the company has offices and business operations that span the globe. This agribusiness conglomerate is a worldwide, leading player in the food and agriculture business providing a wide array of services and products including frozen food processing, dry and liquid fertilizer manufacturing, feed ingredients, turf and horticulture, to plant and animal science research – even industrial products. In order to properly service its 10,000+ employees and to fulfill its massive business requirements, the company learned – and recognized – long ago the need for optimizing the performance of applications and services running on its far-flung enterprise network. Read More
Solution	The company deployed NETSCOUT’s nGeniusONE™ Service Assurance platform with the hope that it would optimize the performance, and add operational intelligence and visibility of the organization’s IT services. They wanted NETSCOUT’s nGeniusONE platform to solve critical IT challenges like reducing service degradations and outages, which have a ripple effect through critical business processes. The platform unlocked an avalanche of previously unseen and unused network traffic data. The core benefits include the unique and holistic view of its network’s service dependencies and interrelationships. NetScout’s Adaptive Service Intelligence™ (ASI) technology that is the engine that powers the nGeniusONE solution is what helps to provide such granularity to the data the agribusiness receives as seen through the nGeniusONE dashboard. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Agriculture

Applicable Functions

Business Operation

Use Cases

Asset Health Management (AHM)

Predictive Maintenance

Services

System Integration

Challenge

The agribusiness company, a leading player in the food and agriculture business, faced a fundamental challenge of managing its large network while providing high-quality services and implementing service triage resolution transparently. This was a constant, unending problem and the driving force behind the organization’s network management and service optimization plans. The company required extraordinary L2-L7 service performance insight. Overseeing a large network was a fundamental challenge for the agribusiness giant. Most importantly, the challenge for the company was related to service assurance.

About Customer

The agriculture company is one of the largest privately held agribusiness companies in the United States. Headquartered in the western United States, the company has offices and business operations that span the globe. This agribusiness conglomerate is a worldwide, leading player in the food and agriculture business providing a wide array of services and products including frozen food processing, dry and liquid fertilizer manufacturing, feed ingredients, turf and horticulture, to plant and animal science research – even industrial products. In order to properly service its 10,000+ employees and to fulfill its massive business requirements, the company learned – and recognized – long ago the need for optimizing the performance of applications and services running on its far-flung enterprise network.

Solution

The company deployed NETSCOUT’s nGeniusONE™ Service Assurance platform with the hope that it would optimize the performance, and add operational intelligence and visibility of the organization’s IT services. They wanted NETSCOUT’s nGeniusONE platform to solve critical IT challenges like reducing service degradations and outages, which have a ripple effect through critical business processes. The platform unlocked an avalanche of previously unseen and unused network traffic data. The core benefits include the unique and holistic view of its network’s service dependencies and interrelationships. NetScout’s Adaptive Service Intelligence™ (ASI) technology that is the engine that powers the nGeniusONE solution is what helps to provide such granularity to the data the agribusiness receives as seen through the nGeniusONE dashboard.

Impact #1	The company increased return of investment (ROI) with its unparalleled ability to detect and uncover troublesome network, unified communications (UC) and application errors.
Impact #2	The operational benefits nGeniusONE provided include increased quality of end-user experience and improved IT staff productivity.
Impact #3	The company gleaned other benefits as well. According to an IT manager at the agribusiness, “NETSCOUT’s nGeniusONE platform gives us a consistent holistic, end-to-end view of the network service delivery infrastructure. It helps to reduce time spent in the war room, initiate swifter problem resolution and reduce mean time to knowledge (MTTK), while increasing service uptime and end-user productivity. NETSCOUT allows you to pinpoint the cause of most performance related issues.”

Impact #1

The company increased return of investment (ROI) with its unparalleled ability to detect and uncover troublesome network, unified communications (UC) and application errors.

Impact #2

The operational benefits nGeniusONE provided include increased quality of end-user experience and improved IT staff productivity.

Impact #3

The company gleaned other benefits as well. According to an IT manager at the agribusiness, “NETSCOUT’s nGeniusONE platform gives us a consistent holistic, end-to-end view of the network service delivery infrastructure. It helps to reduce time spent in the war room, initiate swifter problem resolution and reduce mean time to knowledge (MTTK), while increasing service uptime and end-user productivity. NETSCOUT allows you to pinpoint the cause of most performance related issues.”

Benefit #1	Capital expenditures related to network management and service monitoring decreased an astonishing 50-74 percent.
Benefit #2	All network service performance indicators improved 50-74 percent including problem identification, mean time to knowledge (MTTK), shortened service disruptions and improved service performance management.
Benefit #3	Mean time to resolution (MTTR) improved by a whopping 90 percent with NETSCOUT® nGeniusONE service triage solution.

Benefit #1

Capital expenditures related to network management and service monitoring decreased an astonishing 50-74 percent.

Benefit #2

All network service performance indicators improved 50-74 percent including problem identification, mean time to knowledge (MTTK), shortened service disruptions and improved service performance management.

Benefit #3

Mean time to resolution (MTTR) improved by a whopping 90 percent with NETSCOUT® nGeniusONE service triage solution.

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Overview

World-Renowned Agribusiness Giant Optimizes Its Business Services Delivery with NETSCOUT

Operational Impact

Quantitative Benefit