Twilio
Case Studies
World Central Kitchen's Innovative Use of IoT to Provide Meals During COVID-19
Overview
World Central Kitchen's Innovative Use of IoT to Provide Meals During COVID-19Twilio |
Sensors - Flow Meters Sensors - Liquid Detection Sensors | |
Cities & Municipalities Food & Beverage | |
Logistics & Transportation Procurement | |
Last Mile Delivery Speech Recognition | |
System Integration | |
Operational Impact
The implementation of Twilio's SMS and voice solution significantly improved WCK's operational efficiency and effectiveness. The system allowed WCK to quickly adapt to the unique challenges posed by the COVID-19 pandemic, enabling them to continue providing meals to communities in need while also supporting local restaurants. The proactive approach of WCK Direct, enabled by Twilio's technology, eliminated the need for families to wait in long lines for meals or fresh produce boxes. Instead, families could easily order meals from local restaurants, free of charge, and have them delivered to their homes. This not only provided food with dignity but also supported local businesses struggling during the pandemic. Furthermore, the WCK team sees potential to leverage the same tools to communicate with shelters on the ground during natural disasters, creating a two-way communication flow they did not have before. | |
Quantitative Benefit
36 million meals served during COVID-19 | |
400 cities served in U.S., Spain, and Indonesia | |
2,500 restaurants and businesses supported | |