Blue Yonder Case Studies Working Wonders With Workforce Management

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	Working Wonders With Workforce Management Blue Yonder

Working Wonders With Workforce Management

Blue Yonder

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Retail
Applicable Functions	Human Resources
Use Cases	Inventory Management Predictive Maintenance
Challenge	HEMA, a leading European retailer with approximately 650 stores across the Netherlands, Belgium, Luxemburg, France, Germany, and the United Kingdom, was facing challenges in managing its workforce of over 10,000 employees. The company recognized that effective human resources management was critical to its success. HEMA wanted to implement a new workforce management system to optimize labor costs, ensure high customer service levels, and address all operations that characterize a multi-category retail business across all store formats. Another goal was to encourage collaboration and best-practice sharing among employees in different regions. The company conducted a rigorous process to identify the right technology solution, evaluating 12 vendors before making a selection. Read More
About Customer	HEMA is a leading European retailer, with approximately 650 stores in the Netherlands, Belgium, Luxemburg, France, Germany, and the United Kingdom. Founded in 1926, the company has built a reputation for its self-branded line of high-quality, low-priced housewares, home furnishings, apparel, and fresh food products. With more than 10,000 employees, the company recognizes that effective human resources management is critical to its success. HEMA operates in a multi-category retail business across all store formats and aims to optimize labor costs and ensure high customer service levels. Read More
Solution	HEMA selected JDA Software’s Store Operations suite of solutions. The company implemented JDA Workforce Management, including JDA Time & Attendance and JDA Advanced Scheduling, as well as JDA Task Management. JDA Advanced Scheduling enabled HEMA to match associates’ time and skills to actual store traffic, improving scheduling accuracy by about 18 percentage points. This allowed the company to provide better service to its customers. The highly accurate forecasting engine in JDA Workforce Management was a critical contributor to HEMA’s success, with the sales forecasting engine off by only 1 or 2 percent. This gave the company a lot of insight into labor demand and costs, enabling it to improve customer service by having the right people at the right time and in the right place. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Retail

Applicable Functions

Human Resources

Use Cases

Inventory Management

Predictive Maintenance

Challenge

HEMA, a leading European retailer with approximately 650 stores across the Netherlands, Belgium, Luxemburg, France, Germany, and the United Kingdom, was facing challenges in managing its workforce of over 10,000 employees. The company recognized that effective human resources management was critical to its success. HEMA wanted to implement a new workforce management system to optimize labor costs, ensure high customer service levels, and address all operations that characterize a multi-category retail business across all store formats. Another goal was to encourage collaboration and best-practice sharing among employees in different regions. The company conducted a rigorous process to identify the right technology solution, evaluating 12 vendors before making a selection.

About Customer

HEMA is a leading European retailer, with approximately 650 stores in the Netherlands, Belgium, Luxemburg, France, Germany, and the United Kingdom. Founded in 1926, the company has built a reputation for its self-branded line of high-quality, low-priced housewares, home furnishings, apparel, and fresh food products. With more than 10,000 employees, the company recognizes that effective human resources management is critical to its success. HEMA operates in a multi-category retail business across all store formats and aims to optimize labor costs and ensure high customer service levels.

Solution

HEMA selected JDA Software’s Store Operations suite of solutions. The company implemented JDA Workforce Management, including JDA Time & Attendance and JDA Advanced Scheduling, as well as JDA Task Management. JDA Advanced Scheduling enabled HEMA to match associates’ time and skills to actual store traffic, improving scheduling accuracy by about 18 percentage points. This allowed the company to provide better service to its customers. The highly accurate forecasting engine in JDA Workforce Management was a critical contributor to HEMA’s success, with the sales forecasting engine off by only 1 or 2 percent. This gave the company a lot of insight into labor demand and costs, enabling it to improve customer service by having the right people at the right time and in the right place.

Impact #1	HEMA achieved a full return on its investment in just six months.
Impact #2	The company improved the productivity of its employees by 3 percent with JDA Workforce Management.
Impact #3	HEMA reduced approximately 200,000 hours, without reducing its service level, in just the first six months of the JDA implementation.

Impact #1

HEMA achieved a full return on its investment in just six months.

Impact #2

The company improved the productivity of its employees by 3 percent with JDA Workforce Management.

Impact #3

HEMA reduced approximately 200,000 hours, without reducing its service level, in just the first six months of the JDA implementation.

Benefit #1	Reduced labor costs by €3 million in the first six months.
Benefit #2	Improved employee productivity by 3 percent.
Benefit #3	Increased scheduling accuracy by 18 percentage points.

Benefit #1

Reduced labor costs by €3 million in the first six months.

Benefit #2

Improved employee productivity by 3 percent.

Benefit #3

Increased scheduling accuracy by 18 percentage points.

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Overview

Working Wonders With Workforce Management

Operational Impact

Quantitative Benefit