Poka Case Studies Workforce Productivity & Digital Transformation: An ABB Success Story

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	Workforce Productivity & Digital Transformation: An ABB Success Story Poka

Workforce Productivity & Digital Transformation: An ABB Success Story

Poka

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Electronics
Applicable Functions	Discrete Manufacturing Quality Assurance
Use Cases	Manufacturing System Automation Real-Time Location System (RTLS) Remote Collaboration
Services	Software Design & Engineering Services
Challenge	ABB Saint Jean, a plant in the installation products division of ABB Group, was looking for ways to improve product quality and customer satisfaction, while driving greater efficiency in production. The plant recognized an untapped opportunity to harness and build upon the knowledge of its factory workers. They knew workers were key to uncovering what’s happening on the factory floor, finding solutions to problems and contributing to continuous improvement. However, the plant was facing a digital gap. The way they get their information and communicate had evolved dramatically in the past 15 years, but how they do things on the factory floor hadn’t changed in over 25 years. Read More
About Customer	ABB Saint Jean is a plant in the installation products division of ABB Group. It is a market leader in electric boxes and fittings. The plant is committed to consistently exceeding customer expectations and in today’s economy, that means being more agile in order to quickly respond to customer requests. The plant has 450 employees and is located in Saint-Jean, QC, Canada. The manufacturing operations span 200,000 square feet and includes three shifts. The plant is undergoing a digital transformation journey to modernize its operations by upgrading outdated equipment and IT systems, and empowering their workforce. Read More
Solution	To address the digital gap, the plant implemented a mobile performance support app developed by Poka. This app combines digital content, communications and collaboration into a single, worker-centered interface to support the unique needs of the factory floor. Workers just scan a QR code on their equipment or work order using an iPad to access the most up-to-date instructions, drawings and training guides. Over 450 employees at the plant now use Poka to instantly access the resources they need to work to standard, troubleshoot problems, and share updates directly at their workstations. This has enabled ABB to digitally transform its Saint-Jean plant. Workers are now able to share and learn from one another in real time and contribute to continuous improvement as part of the flow of their daily work. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Electronics

Applicable Functions

Discrete Manufacturing

Quality Assurance

Use Cases

Manufacturing System Automation

Real-Time Location System (RTLS)

Remote Collaboration

Services

Software Design & Engineering Services

Challenge

ABB Saint Jean, a plant in the installation products division of ABB Group, was looking for ways to improve product quality and customer satisfaction, while driving greater efficiency in production. The plant recognized an untapped opportunity to harness and build upon the knowledge of its factory workers. They knew workers were key to uncovering what’s happening on the factory floor, finding solutions to problems and contributing to continuous improvement. However, the plant was facing a digital gap. The way they get their information and communicate had evolved dramatically in the past 15 years, but how they do things on the factory floor hadn’t changed in over 25 years.

About Customer

ABB Saint Jean is a plant in the installation products division of ABB Group. It is a market leader in electric boxes and fittings. The plant is committed to consistently exceeding customer expectations and in today’s economy, that means being more agile in order to quickly respond to customer requests. The plant has 450 employees and is located in Saint-Jean, QC, Canada. The manufacturing operations span 200,000 square feet and includes three shifts. The plant is undergoing a digital transformation journey to modernize its operations by upgrading outdated equipment and IT systems, and empowering their workforce.

Solution

To address the digital gap, the plant implemented a mobile performance support app developed by Poka. This app combines digital content, communications and collaboration into a single, worker-centered interface to support the unique needs of the factory floor. Workers just scan a QR code on their equipment or work order using an iPad to access the most up-to-date instructions, drawings and training guides. Over 450 employees at the plant now use Poka to instantly access the resources they need to work to standard, troubleshoot problems, and share updates directly at their workstations. This has enabled ABB to digitally transform its Saint-Jean plant. Workers are now able to share and learn from one another in real time and contribute to continuous improvement as part of the flow of their daily work.

Impact #1	Workers are now able to share and learn from one another in real time and contribute to continuous improvement as part of the flow of their daily work.
Impact #2	The plant has seen improvements in the areas of worker productivity, safety and quality, on top of the harder to measure benefit of worker engagement.
Impact #3	Poka has become essential to their daily operations and workflow.

Impact #1

Workers are now able to share and learn from one another in real time and contribute to continuous improvement as part of the flow of their daily work.

Impact #2

The plant has seen improvements in the areas of worker productivity, safety and quality, on top of the harder to measure benefit of worker engagement.

Impact #3

Poka has become essential to their daily operations and workflow.

Benefit #1	18% increase in worker productivity
Benefit #2	64% reduction in non-conformity issues
Benefit #3	60% decrease in accidents

Benefit #1

18% increase in worker productivity

Benefit #2

64% reduction in non-conformity issues

Benefit #3

60% decrease in accidents

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Overview

Workforce Productivity & Digital Transformation: An ABB Success Story

Operational Impact

Quantitative Benefit