Case Studies With Ship-From-Store in Place Pre-Pandemic, Belk and e2open Thrived as eCommerce Orders Surged

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	With Ship-From-Store in Place Pre-Pandemic, Belk and e2open Thrived as eCommerce Orders Surged

With Ship-From-Store in Place Pre-Pandemic, Belk and e2open Thrived as eCommerce Orders Surged

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	E-Commerce Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Fleet Management Inventory Management Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	To meet consumer demand driven by the growth in e-commerce, Belk committed in recent years to investing in supply chain technology enhancements to better serve customers, including finding new methods to optimize fulfillment and shift more e-commerce delivery origins from distribution centers to stores. While simple in theory, executing store-level shipping presents considerable challenges, including limited carrier selection and complex rate shopping. Read More
About Customer	Belk is a department store chain with a strong presence in the United States, operating 291 store locations nationwide. The company has been committed to enhancing its supply chain technology to better serve its customers, especially in the face of growing e-commerce demand. Belk's focus has been on optimizing fulfillment processes and shifting more e-commerce delivery origins from distribution centers to stores. This strategic move aimed to improve delivery times and customer satisfaction, particularly as online shopping surged during the COVID-19 pandemic. Belk's partnership with e2open and Logistyx has been instrumental in achieving these goals. Read More
Solution	Logistyx addresses these and other fulfillment challenges for Belk with Logistyx TME, a solution that provides stores with instant access to carriers and services offering the best rates for each particular location. Seamlessly integrated with Belk’s order management software, the solution supports multi-carrier rate shopping, shipment execution and label generation, real-time shipment tracking, and delivery transparency. Leveraging TME, Belk utilizes its stores as mini distribution centers without having to employ major process changes to get shipments to customers’ homes, a key advantage as parcel count increased considerably due to the COVID-19 pandemic. When faced with carrier capacity limits, Logistyx helped Belk grow its carrier network by tapping into its library of more than 550 carrier integrations. This added greater capacity into Belk’s parcel delivery mix by introducing more options through using regional and specialty last-mile carriers, while also reducing transportation costs to provide a consistent level of service to customers. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

E-Commerce

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Fleet Management

Inventory Management

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

To meet consumer demand driven by the growth in e-commerce, Belk committed in recent years to investing in supply chain technology enhancements to better serve customers, including finding new methods to optimize fulfillment and shift more e-commerce delivery origins from distribution centers to stores. While simple in theory, executing store-level shipping presents considerable challenges, including limited carrier selection and complex rate shopping.

About Customer

Belk is a department store chain with a strong presence in the United States, operating 291 store locations nationwide. The company has been committed to enhancing its supply chain technology to better serve its customers, especially in the face of growing e-commerce demand. Belk's focus has been on optimizing fulfillment processes and shifting more e-commerce delivery origins from distribution centers to stores. This strategic move aimed to improve delivery times and customer satisfaction, particularly as online shopping surged during the COVID-19 pandemic. Belk's partnership with e2open and Logistyx has been instrumental in achieving these goals.

Solution

Logistyx addresses these and other fulfillment challenges for Belk with Logistyx TME, a solution that provides stores with instant access to carriers and services offering the best rates for each particular location. Seamlessly integrated with Belk’s order management software, the solution supports multi-carrier rate shopping, shipment execution and label generation, real-time shipment tracking, and delivery transparency. Leveraging TME, Belk utilizes its stores as mini distribution centers without having to employ major process changes to get shipments to customers’ homes, a key advantage as parcel count increased considerably due to the COVID-19 pandemic. When faced with carrier capacity limits, Logistyx helped Belk grow its carrier network by tapping into its library of more than 550 carrier integrations. This added greater capacity into Belk’s parcel delivery mix by introducing more options through using regional and specialty last-mile carriers, while also reducing transportation costs to provide a consistent level of service to customers.

Impact #1	By automating Belk’s processes and providing advanced parcel management solutions through TME, Logistyx empowered Belk to quickly and cost-effectively transform its fulfillment operations to provide ship-from-store capabilities.
Impact #2	Expanding its fulfillment options with ship-from-store functionality using Logistyx TME well before the COVID-19 pandemic hit was instrumental in providing the agility required to help Belk manage the shift in consumer shopping patterns, move its in-store inventory, and provide greater omnichannel fulfillment capabilities.
Impact #3	Utilizing e2open Global Parcel allowed Belk to meet increasing parcel shipping demands, improve efficiency and organization around ship-from-store operations, decrease shipping time nationwide from its 291 store locations, and streamline pick, pack, and ship processes.

Impact #1

By automating Belk’s processes and providing advanced parcel management solutions through TME, Logistyx empowered Belk to quickly and cost-effectively transform its fulfillment operations to provide ship-from-store capabilities.

Impact #2

Expanding its fulfillment options with ship-from-store functionality using Logistyx TME well before the COVID-19 pandemic hit was instrumental in providing the agility required to help Belk manage the shift in consumer shopping patterns, move its in-store inventory, and provide greater omnichannel fulfillment capabilities.

Impact #3

Utilizing e2open Global Parcel allowed Belk to meet increasing parcel shipping demands, improve efficiency and organization around ship-from-store operations, decrease shipping time nationwide from its 291 store locations, and streamline pick, pack, and ship processes.

Benefit #1	Decreased shipping time nationwide from its 291 store locations.

Benefit #1

Decreased shipping time nationwide from its 291 store locations.

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Overview

With Ship-From-Store in Place Pre-Pandemic, Belk and e2open Thrived as eCommerce Orders Surged

Operational Impact

Quantitative Benefit