Wireless Network Creates Opportunities for a Company on the Go

Neos Airlines, based in Milan, Italy, operates flights throughout southern Europe and the world. With 150 employees at its Milan headquarters, and an additional 50 people on 24-hour rotation at Malpensa International Airport, the airline must ensure that all of its staff can readily access mission critical applications. From access to enterprise applications such as e-mail, to applications that enable crews to track airplanes and maintenance teams to inventory and manage spare parts, Neos Airlines employees need to be as mobile as the planes they are operating. The financial impact associated with late plane departures or delays in maintenance can be significant, with downtime costing up to $15,000 per hour for each aircraft in the fleet. Because Neos Airlines’ network supports access to the spare parts database, e-mail, aircraft movements, and Internet access for field engineers, network uptime is essential to both daily operations and the bottom line.

Neos Airlines is a leader in the Italian tourism and leisure market, operating flights throughout southern Europe and the world from its main base at Malpensa International Airport in Milan, as well as hubs in Bologna, Verona, and Rome. The airline has experienced tremendous growth since launching in 2002. With 150 employees at its Milan headquarters, and an additional 50 people on 24-hour rotation at Malpensa International Airport, the airline must ensure that all of its staff can readily access mission critical applications. These applications range from enterprise applications such as e-mail, to applications that enable crews to track airplanes and maintenance teams to inventory and manage spare parts. The airline operates in a fast-paced and operationally intensive industry where access to information and real-time communications are vital.