IBM Case Studies Winning new customers with enterprise-class backup solutions at SME prices

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	Winning new customers with enterprise-class backup solutions at SME prices IBM

Winning new customers with enterprise-class backup solutions at SME prices

IBM

Technology Category	Infrastructure as a Service (IaaS) - Backup & Recovery
Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Services	System Integration
Challenge	QD, a leading provider of managed services solutions in Sweden, was facing a challenge after a recent merger. The company found itself using four separate backup solutions which increased operational costs and threatened to eat into margins. The multiple backup solutions required substantial manual effort to manage and each member of the service desk team had to be trained on each backup system individually, a time-consuming process. The company was looking for a platform that could support a range of use cases, especially the ability to back up virtual and physical machines whether they were based in customers’ offices or in their own data centers. Read More
About Customer	Founded in 1989 in Stockholm, Sweden, QD is a leading provider of managed services solutions. The company employs 60 people and operates two disaster recovery data centers and one co-location site. QD generates annual revenues equivalent to approximately USD23 million. The company recently expanded its reach substantially through a merger. However, managing the multiple acquired backup solutions drove up operational costs and threatened to eat into margins. Read More
Solution	To solve the challenge, QD evaluated backup and restore offerings from a number of vendors, and ultimately selected IBM Spectrum Protect—an enterprise-grade data protection and recovery solution. Working together with an expert team from IBM Premier Business Partner Cristie Nordic AB, QD implemented and configured a single instance of IBM Spectrum Protect software to support all of its SME customers. The IBM Spectrum Protect solution enabled QD to deliver high-quality, cost-effective data protection and recovery services, helping it to win new customers. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Services

System Integration

Challenge

QD, a leading provider of managed services solutions in Sweden, was facing a challenge after a recent merger. The company found itself using four separate backup solutions which increased operational costs and threatened to eat into margins. The multiple backup solutions required substantial manual effort to manage and each member of the service desk team had to be trained on each backup system individually, a time-consuming process. The company was looking for a platform that could support a range of use cases, especially the ability to back up virtual and physical machines whether they were based in customers’ offices or in their own data centers.

About Customer

Founded in 1989 in Stockholm, Sweden, QD is a leading provider of managed services solutions. The company employs 60 people and operates two disaster recovery data centers and one co-location site. QD generates annual revenues equivalent to approximately USD23 million. The company recently expanded its reach substantially through a merger. However, managing the multiple acquired backup solutions drove up operational costs and threatened to eat into margins.

Solution

To solve the challenge, QD evaluated backup and restore offerings from a number of vendors, and ultimately selected IBM Spectrum Protect—an enterprise-grade data protection and recovery solution. Working together with an expert team from IBM Premier Business Partner Cristie Nordic AB, QD implemented and configured a single instance of IBM Spectrum Protect software to support all of its SME customers. The IBM Spectrum Protect solution enabled QD to deliver high-quality, cost-effective data protection and recovery services, helping it to win new customers.

Impact #1	QD achieved its goal of delivering high-quality, cost-effective data protection and recovery services, helping it to win new customers.
Impact #2	With IBM solutions driving its backup processes, QD can press home the competitive advantage of operating an enterprise platform—unlocking cost savings and enabling the company to boost its margins.
Impact #3	By consolidating four separate recovery solutions into just one, QD reduced its administration requirements significantly.

Impact #1

QD achieved its goal of delivering high-quality, cost-effective data protection and recovery services, helping it to win new customers.

Impact #2

With IBM solutions driving its backup processes, QD can press home the competitive advantage of operating an enterprise platform—unlocking cost savings and enabling the company to boost its margins.

Impact #3

By consolidating four separate recovery solutions into just one, QD reduced its administration requirements significantly.

Benefit #1	40% reduction in management effort
Benefit #2	34% lower disk space requirements achieved with data deduplication
Benefit #3	25% decrease in operational costs

Benefit #1

40% reduction in management effort

Benefit #2

34% lower disk space requirements achieved with data deduplication

Benefit #3

25% decrease in operational costs

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Overview

Winning new customers with enterprise-class backup solutions at SME prices

Operational Impact

Quantitative Benefit