Case Studies
Why Open–Asia’s first neo-banking platform for SMBs and startups–banks on Sumo Logic to drastically reduce its turnaround time
Overview
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization | |
Finance & Insurance Software | |
Business Operation Quality Assurance | |
Predictive Maintenance | |
Cloud Planning, Design & Implementation Services Cybersecurity Services System Integration | |
Operational Impact
Open’s support team uses Sumo Logic to respond to customer queries related to transactions with minimal effort and in less time. | |
The development team was able to pull out logs for transactions and forward them to the respective banks for analysis without delaying their TAT. | |
Sumo Logic’s search was quick to sort through billions of log records, helping the development team drastically reduce time spent on the logs and dedicate more time to product development. | |
Quantitative Benefit
Reduced support TAT from around one hour to under 10 minutes. | |
Processed over $11 billion annualized transactions. | |
Over 500,000 merchants on their platform. | |