Case Studies Why Datto is the Perfect Partner for Canadian MSP

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	Why Datto is the Perfect Partner for Canadian MSP

Why Datto is the Perfect Partner for Canadian MSP

Technology Category	Infrastructure as a Service (IaaS) - Backup & Recovery Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Facility Management
Use Cases	Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	When Curtis Hemingway joined CBM IT, he was dissatisfied with the existing Backup and Disaster Recovery (BDR) solution. The previous solution was limited to just backup services, which did not meet the comprehensive needs of CBM IT. Hemingway needed a more robust and complete BDR solution that could handle various scenarios, including server failures. Additionally, the previous vendor did not bill in local currency, leading to unpredictable costs due to transaction fees and exchange rates. This financial unpredictability was a significant concern for Hemingway, making it difficult to manage and forecast expenses accurately. Read More
About Customer	CBM IT is a Managed Service Provider (MSP) based in Edmonton, Alberta, Canada. The company offers a variety of managed services, including around-the-clock monitoring and a proactive approach to keep their clients operational and protected. Curtis Hemingway, the IT Director at CBM IT, has been in the IT industry for about 30 years. The company has a small team of five employees and manages roughly 30 service clients and over 100 break-fix clients. CBM IT aims to convert these break-fix clients into managed service clients. The company focuses on being proactive, identifying and addressing issues before they escalate, thereby reducing noise and preventing ticket accumulation. This proactive approach is key to their managed services strategy. Read More
Solution	Hemingway decided to replace the existing BDR solution with Datto's comprehensive Backup and Disaster Recovery (BDR) solution. Datto's solution offered a complete package that addressed all the gaps and needs identified by Hemingway. One of the significant advantages of Datto's solution was its ability to spin-up locally, which proved invaluable when CBM IT's exchange server failed. Hemingway was able to get the mail flowing again quickly, minimizing downtime. Additionally, Datto's strong presence in Canada and its ability to bill in local currency eliminated the financial unpredictability caused by transaction fees and exchange rates. This made it easier for CBM IT to manage and forecast costs accurately. Hemingway also praised Datto for its excellent marketing materials, resources, and tech support, which he found superior to other vendors. The combination of a robust solution, local billing, and exceptional support made Datto the perfect partner for CBM IT. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery

Infrastructure as a Service (IaaS) - Cloud Storage Services

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Facility Management

Use Cases

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

When Curtis Hemingway joined CBM IT, he was dissatisfied with the existing Backup and Disaster Recovery (BDR) solution. The previous solution was limited to just backup services, which did not meet the comprehensive needs of CBM IT. Hemingway needed a more robust and complete BDR solution that could handle various scenarios, including server failures. Additionally, the previous vendor did not bill in local currency, leading to unpredictable costs due to transaction fees and exchange rates. This financial unpredictability was a significant concern for Hemingway, making it difficult to manage and forecast expenses accurately.

About Customer

CBM IT is a Managed Service Provider (MSP) based in Edmonton, Alberta, Canada. The company offers a variety of managed services, including around-the-clock monitoring and a proactive approach to keep their clients operational and protected. Curtis Hemingway, the IT Director at CBM IT, has been in the IT industry for about 30 years. The company has a small team of five employees and manages roughly 30 service clients and over 100 break-fix clients. CBM IT aims to convert these break-fix clients into managed service clients. The company focuses on being proactive, identifying and addressing issues before they escalate, thereby reducing noise and preventing ticket accumulation. This proactive approach is key to their managed services strategy.

Solution

Hemingway decided to replace the existing BDR solution with Datto's comprehensive Backup and Disaster Recovery (BDR) solution. Datto's solution offered a complete package that addressed all the gaps and needs identified by Hemingway. One of the significant advantages of Datto's solution was its ability to spin-up locally, which proved invaluable when CBM IT's exchange server failed. Hemingway was able to get the mail flowing again quickly, minimizing downtime. Additionally, Datto's strong presence in Canada and its ability to bill in local currency eliminated the financial unpredictability caused by transaction fees and exchange rates. This made it easier for CBM IT to manage and forecast costs accurately. Hemingway also praised Datto for its excellent marketing materials, resources, and tech support, which he found superior to other vendors. The combination of a robust solution, local billing, and exceptional support made Datto the perfect partner for CBM IT.

Impact #1	Datto's solution allowed CBM IT to manage and forecast costs accurately by billing in local currency, eliminating transaction fees and exchange rate issues.
Impact #2	The ability to spin-up locally during server failures minimized downtime and ensured business continuity for CBM IT's clients.
Impact #3	Datto provided excellent marketing materials, resources, and tech support, enhancing CBM IT's service offerings and client satisfaction.

Impact #1

Datto's solution allowed CBM IT to manage and forecast costs accurately by billing in local currency, eliminating transaction fees and exchange rate issues.

Impact #2

The ability to spin-up locally during server failures minimized downtime and ensured business continuity for CBM IT's clients.

Impact #3

Datto provided excellent marketing materials, resources, and tech support, enhancing CBM IT's service offerings and client satisfaction.

Benefit #1	CBM IT manages roughly 30 service clients and over 100 break-fix clients.
Benefit #2	The sweet spot for CBM IT's staff is about 50-70 seats per client.

Benefit #1

CBM IT manages roughly 30 service clients and over 100 break-fix clients.

Benefit #2

The sweet spot for CBM IT's staff is about 50-70 seats per client.

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Overview

Why Datto is the Perfect Partner for Canadian MSP

Operational Impact

Quantitative Benefit