Case Studies Why a Manufacturer Turned to Visibility to Create a Customer-Centric Supply Chain

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	Why a Manufacturer Turned to Visibility to Create a Customer-Centric Supply Chain

Why a Manufacturer Turned to Visibility to Create a Customer-Centric Supply Chain

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Buildings Construction & Infrastructure
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Demand Planning & Forecasting Predictive Replenishment Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	The manufacturer was experiencing an increased demand from customers for real-time information about shipments, predictable delivery commitments, self-service capabilities, and flexibility into order quantities and capabilities. While these customer expectations are becoming increasingly common, shippers face challenges when attempting to keep up with innovative competition. This manufacturer was leveraging disparate systems with siloed data, complex multimodal transportation, inventory constraints, and limited flexibility from suppliers. Read More
About Customer	A leading $23 billion global manufacturer of building products — including HVAC, fire, and security equipment — noticed that growing ecommerce trends around the rise of delivery expectations were fundamentally changing the B2B manufacturing supply chain. The company is a major player in the building products industry, providing essential equipment for heating, ventilation, air conditioning, fire safety, and security. With a significant global presence and a diverse product portfolio, the manufacturer is well-positioned to address the evolving needs of its customers. However, the increasing demand for real-time information and flexible delivery options posed a significant challenge, necessitating a strategic shift in their supply chain operations. Read More
Solution	To become the most customer-centric company in the HVAC, fire, and security industry, they built a competitively advantaged supply chain that could deliver a more efficient, consistent, accurate, and timely customer experience by leveraging advanced visibility with project44. The manufacturer focused on moving from a transactional to strategic transportation approach, including optimizing operational capabilities, increasing communication with customers, and gaining transportation visibility. They developed a self-service portal for customers, allowing them to access visibility data collected, cleansed, and normalized by project44. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Buildings

Construction & Infrastructure

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Demand Planning & Forecasting

Predictive Replenishment

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

The manufacturer was experiencing an increased demand from customers for real-time information about shipments, predictable delivery commitments, self-service capabilities, and flexibility into order quantities and capabilities. While these customer expectations are becoming increasingly common, shippers face challenges when attempting to keep up with innovative competition. This manufacturer was leveraging disparate systems with siloed data, complex multimodal transportation, inventory constraints, and limited flexibility from suppliers.

About Customer

A leading $23 billion global manufacturer of building products — including HVAC, fire, and security equipment — noticed that growing ecommerce trends around the rise of delivery expectations were fundamentally changing the B2B manufacturing supply chain. The company is a major player in the building products industry, providing essential equipment for heating, ventilation, air conditioning, fire safety, and security. With a significant global presence and a diverse product portfolio, the manufacturer is well-positioned to address the evolving needs of its customers. However, the increasing demand for real-time information and flexible delivery options posed a significant challenge, necessitating a strategic shift in their supply chain operations.

Solution

To become the most customer-centric company in the HVAC, fire, and security industry, they built a competitively advantaged supply chain that could deliver a more efficient, consistent, accurate, and timely customer experience by leveraging advanced visibility with project44. The manufacturer focused on moving from a transactional to strategic transportation approach, including optimizing operational capabilities, increasing communication with customers, and gaining transportation visibility. They developed a self-service portal for customers, allowing them to access visibility data collected, cleansed, and normalized by project44.

Impact #1	The manufacturer was able to see results quickly, achieving more than 90% carrier compliance within 45 days, which was a vast improvement from the 40% compliance they saw prior to project44.
Impact #2	By gaining advanced visibility, they enhanced the customer experience, delivering high-quality data to their customers through a self-service portal.
Impact #3	They also improved service quality, OTIF rates, demand planning, and relationships with carriers.

Impact #1

The manufacturer was able to see results quickly, achieving more than 90% carrier compliance within 45 days, which was a vast improvement from the 40% compliance they saw prior to project44.

Impact #2

By gaining advanced visibility, they enhanced the customer experience, delivering high-quality data to their customers through a self-service portal.

Impact #3

They also improved service quality, OTIF rates, demand planning, and relationships with carriers.

Benefit #1	Achieved more than 90% carrier compliance within 45 days, up from 40% compliance prior to project44.

Benefit #1

Achieved more than 90% carrier compliance within 45 days, up from 40% compliance prior to project44.

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Overview

Why a Manufacturer Turned to Visibility to Create a Customer-Centric Supply Chain

Operational Impact

Quantitative Benefit