Case Studies Why a Fire is No Match for BDR

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	Why a Fire is No Match for BDR

Why a Fire is No Match for BDR

Technology Category	Infrastructure as a Service (IaaS) - Backup & Recovery Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	A fire in a neighboring building caused significant damage to the shared underground parking garage and electrical infrastructure, leading to nearly five feet of water in the garage and submerged cars. The customer, a financial institution, couldn't access their offices for a week, which could have resulted in crippling downtime. Read More
About Customer	Datacom Limited, a managed service provider (MSP) based in Toronto, specializes in IT and data protection services. The company is led by Steve Coker, who is dedicated to protecting clients from downtime. One of Datacom's customers, a financial institution, faced a significant challenge when a fire in a neighboring building caused extensive damage to shared infrastructure. Despite the potential for major disruption, Datacom's proactive approach and expertise ensured that the customer experienced minimal inconvenience. Read More
Solution	Datacom had conducted a disaster recovery (DR) simulation test just two months before the fire incident. This preparation allowed them to act swiftly and efficiently when the fire occurred. They had a secondary location reserved for the customer and quickly collaborated with Datto Tech Support to spin up virtual machines. This enabled the customer to continue their operations without significant downtime. The proactive measures and quick response ensured that the financial institution could maintain business continuity despite the challenging circumstances. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

A fire in a neighboring building caused significant damage to the shared underground parking garage and electrical infrastructure, leading to nearly five feet of water in the garage and submerged cars. The customer, a financial institution, couldn't access their offices for a week, which could have resulted in crippling downtime.

About Customer

Datacom Limited, a managed service provider (MSP) based in Toronto, specializes in IT and data protection services. The company is led by Steve Coker, who is dedicated to protecting clients from downtime. One of Datacom's customers, a financial institution, faced a significant challenge when a fire in a neighboring building caused extensive damage to shared infrastructure. Despite the potential for major disruption, Datacom's proactive approach and expertise ensured that the customer experienced minimal inconvenience.

Solution

Datacom had conducted a disaster recovery (DR) simulation test just two months before the fire incident. This preparation allowed them to act swiftly and efficiently when the fire occurred. They had a secondary location reserved for the customer and quickly collaborated with Datto Tech Support to spin up virtual machines. This enabled the customer to continue their operations without significant downtime. The proactive measures and quick response ensured that the financial institution could maintain business continuity despite the challenging circumstances.

Impact #1	The customer was able to continue business operations without significant downtime.
Impact #2	The proactive disaster recovery simulation test ensured that everyone knew their roles and responsibilities during the incident.
Impact #3	The collaboration with Datto Tech Support allowed for a quick and efficient recovery process.

Impact #1

The customer was able to continue business operations without significant downtime.

Impact #2

The proactive disaster recovery simulation test ensured that everyone knew their roles and responsibilities during the incident.

Impact #3

The collaboration with Datto Tech Support allowed for a quick and efficient recovery process.

Benefit #1	The customer was up and running within minutes of the incident.

Benefit #1

The customer was up and running within minutes of the incident.

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Overview

Why a Fire is No Match for BDR

Operational Impact

Quantitative Benefit