3GTMS Case Studies Whole Latte Love: Shipping Thousands Of Packages Per Day

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	Whole Latte Love: Shipping Thousands Of Packages Per Day 3GTMS

Whole Latte Love: Shipping Thousands Of Packages Per Day

3GTMS

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Supply Chain Visibility
Services	System Integration
Challenge	Whole Latte Love, a specialty retailer of homemade coffee, was facing challenges with its home-grown ERP system. The company needed a configurable, cloud-based system to support its growth. However, the initial shipping software caused a six-week ERP deployment delay. The company needed a software that could strike the right balance between ready-to-use and easy-to-configure. The software needed to communicate automatically with the ERP without manual intervention. The company also wanted to improve productivity by eliminating manual keying in of orders and going outside the system to validate addresses. Read More
About Customer	Whole Latte Love is a specialty retailer of all things homemade coffee. The company offers a wide range of products related to brewing, filtering, and the coffee beans themselves. It is a one-stop shop for coffee lovers. The company has been in the e-commerce business since before the age of high-speed internet. As such, it had a home-grown ERP system in place. However, as the company grew, it realized the need for a more configurable, cloud-based system. The company chose Acumatica as its solution. However, the journey to implementation was not linear, and the company faced several challenges along the way. Read More
Solution	Whole Latte Love found the solution to its challenges in Pacejet, a Fulfilled by Acumatica shipping software. The software was able to draw information from, and write back to, the ERP without manual intervention. This eliminated the need for manual keying in of orders and going outside the system to validate addresses, thereby improving productivity. With the implementation of Pacejet, the company was able to improve throughput by almost 30%, reduce the time needed to process complex orders by over 50%, and increase its capacity to ship thousands of packages per day. The company is now exploring ways to capture international demand, make shipping less expensive and more efficient for larger products and orders using more LTL freight carriers, and efficiently scale. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Supply Chain Visibility

Services

System Integration

Challenge

Whole Latte Love, a specialty retailer of homemade coffee, was facing challenges with its home-grown ERP system. The company needed a configurable, cloud-based system to support its growth. However, the initial shipping software caused a six-week ERP deployment delay. The company needed a software that could strike the right balance between ready-to-use and easy-to-configure. The software needed to communicate automatically with the ERP without manual intervention. The company also wanted to improve productivity by eliminating manual keying in of orders and going outside the system to validate addresses.

About Customer

Whole Latte Love is a specialty retailer of all things homemade coffee. The company offers a wide range of products related to brewing, filtering, and the coffee beans themselves. It is a one-stop shop for coffee lovers. The company has been in the e-commerce business since before the age of high-speed internet. As such, it had a home-grown ERP system in place. However, as the company grew, it realized the need for a more configurable, cloud-based system. The company chose Acumatica as its solution. However, the journey to implementation was not linear, and the company faced several challenges along the way.

Solution

Whole Latte Love found the solution to its challenges in Pacejet, a Fulfilled by Acumatica shipping software. The software was able to draw information from, and write back to, the ERP without manual intervention. This eliminated the need for manual keying in of orders and going outside the system to validate addresses, thereby improving productivity. With the implementation of Pacejet, the company was able to improve throughput by almost 30%, reduce the time needed to process complex orders by over 50%, and increase its capacity to ship thousands of packages per day. The company is now exploring ways to capture international demand, make shipping less expensive and more efficient for larger products and orders using more LTL freight carriers, and efficiently scale.

Impact #1	Improved productivity by eliminating manual keying in of orders and going outside the system to validate addresses.
Impact #2	Throughput improved by almost 30%.
Impact #3	Time needed to process complex orders lessened by over 50%.

Impact #1

Improved productivity by eliminating manual keying in of orders and going outside the system to validate addresses.

Impact #2

Throughput improved by almost 30%.

Impact #3

Time needed to process complex orders lessened by over 50%.

Benefit #1	Nearly 30% improved throughput
Benefit #2	Over 50% time reduction for complex order processing

Benefit #1

Nearly 30% improved throughput

Benefit #2

Over 50% time reduction for complex order processing

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Overview

Whole Latte Love: Shipping Thousands Of Packages Per Day

Operational Impact

Quantitative Benefit