CenTrak Case Studies White Label Mobile App for Arkansas Children’s Hospital

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	White Label Mobile App for Arkansas Children’s Hospital CenTrak

White Label Mobile App for Arkansas Children’s Hospital

CenTrak

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Facility Management
Use Cases	Indoor Positioning Systems Real-Time Location System (RTLS)
Services	Software Design & Engineering Services
Challenge	Arkansas Children’s hospital, the only pediatric medical center in Arkansas and one of the largest pediatric medical providers in the United States, was facing a challenge. The hospital, with 359 beds and more than 4000 employees, was a complex facility that was difficult for patients and visitors to navigate. This was causing stress and anxiety for patients and their families, and was also impacting staff productivity as they were frequently interrupted by people asking for directions. The hospital wanted to improve patient care and quality metrics, reduce the stress experienced by patients and families, and build a complete mobile app experience for patients and staff that would provide live navigation, hospital directories and contextual notifications. Read More
About Customer	Arkansas Children’s is the only pediatric medical center in Arkansas. Known for being one of the largest pediatric medical providers in the United States, it provides medical care to children and families throughout Arkansas and surrounding areas. The hospital has 359 beds and employs more than 4000 people. The hospital is a complex facility, with multiple buildings and indoor floor plans, making it difficult for patients and visitors to navigate. This complexity was causing stress and anxiety for patients and their families, and was also impacting staff productivity as they were frequently interrupted by people asking for directions. Read More
Solution	The solution to the hospital's challenge was the implementation of the SPREO mobile navigation solution. This included the creation of an official ACH White Label Branded Mobile Application for iOS and Android, which guided patients and visitors through the hospital campus, multiple facilities and indoor floor plan by a blue dot on the mobile map. The app also provided navigational cues, visual landmark references, and notifications if the user was going off-route. For those without smartphones, kiosks with smart, interactive displays and custom content were installed to support wayfinding throughout the facility. The solution also included custom scalable vector designed venue maps, a separate app for staff only with different pathways and points of interest, and Bluetooth® Low Energy (BLE) beacons with custom firmware and extended battery life. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Facility Management

Use Cases

Indoor Positioning Systems

Real-Time Location System (RTLS)

Services

Software Design & Engineering Services

Challenge

Arkansas Children’s hospital, the only pediatric medical center in Arkansas and one of the largest pediatric medical providers in the United States, was facing a challenge. The hospital, with 359 beds and more than 4000 employees, was a complex facility that was difficult for patients and visitors to navigate. This was causing stress and anxiety for patients and their families, and was also impacting staff productivity as they were frequently interrupted by people asking for directions. The hospital wanted to improve patient care and quality metrics, reduce the stress experienced by patients and families, and build a complete mobile app experience for patients and staff that would provide live navigation, hospital directories and contextual notifications.

About Customer

Arkansas Children’s is the only pediatric medical center in Arkansas. Known for being one of the largest pediatric medical providers in the United States, it provides medical care to children and families throughout Arkansas and surrounding areas. The hospital has 359 beds and employs more than 4000 people. The hospital is a complex facility, with multiple buildings and indoor floor plans, making it difficult for patients and visitors to navigate. This complexity was causing stress and anxiety for patients and their families, and was also impacting staff productivity as they were frequently interrupted by people asking for directions.

Solution

The solution to the hospital's challenge was the implementation of the SPREO mobile navigation solution. This included the creation of an official ACH White Label Branded Mobile Application for iOS and Android, which guided patients and visitors through the hospital campus, multiple facilities and indoor floor plan by a blue dot on the mobile map. The app also provided navigational cues, visual landmark references, and notifications if the user was going off-route. For those without smartphones, kiosks with smart, interactive displays and custom content were installed to support wayfinding throughout the facility. The solution also included custom scalable vector designed venue maps, a separate app for staff only with different pathways and points of interest, and Bluetooth® Low Energy (BLE) beacons with custom firmware and extended battery life.

Impact #1	Increased patient satisfaction and improved patient/visitor perception of facility and organization
Impact #2	Improved staff productivity due to fewer demands on staff and fewer interruptions by patients and visitors asking for directions
Impact #3	Reduced missed and late appointments as patients arrive to appointments on time and without the added stress of getting lost in the facility

Impact #1

Increased patient satisfaction and improved patient/visitor perception of facility and organization

Impact #2

Improved staff productivity due to fewer demands on staff and fewer interruptions by patients and visitors asking for directions

Impact #3

Reduced missed and late appointments as patients arrive to appointments on time and without the added stress of getting lost in the facility

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Overview

White Label Mobile App for Arkansas Children’s Hospital

Operational Impact