Case Studies What It Means to Be an Elite Continuum Partner

Edit This Case Study Record

	What It Means to Be an Elite Continuum Partner

What It Means to Be an Elite Continuum Partner

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Remote Monitoring & Control Systems Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Professional Service
Applicable Functions	Business Operation Facility Management
Use Cases	Predictive Maintenance Remote Asset Management Remote Control
Services	Cloud Planning, Design & Implementation Services Software Design & Engineering Services System Integration
Challenge	Rouse Consulting Group (RCG) faced a significant challenge when tasked with executing a complete IT refresh for McLaughlin Body Co., a 250-user, 24/7 manufacturing operation. The project was complicated by the fact that RCG's 10-person team had only a 15-hour window each Sunday to implement the changes. Given the scope and complexity of the project, RCG needed additional resources and expertise to ensure a smooth and successful execution. The stakes were high, as any server failure during the migration could halt production and severely impact McLaughlin's operations. Read More
About Customer	Rouse Consulting Group (RCG), established in 1995, is a best-in-class provider of managed IT services and solutions for small and medium-sized businesses. Operating in 20 states across the Midwest, Northeast, Mid-Atlantic, and Southeast regions, RCG partners with industry-leading technology providers such as Microsoft, Dell, and Hewlett Packard. The company is known for its expertise in delivering comprehensive IT solutions, including server care, network operations, and technical support. RCG's commitment to excellence has enabled it to achieve consistent double-digit growth over the past nine years, making it a trusted partner for businesses seeking reliable and scalable IT services. Read More
Solution	To address the challenge, RCG leveraged Continuum's Network Operations Center (NOC) and Tech Advantage program. This partnership provided RCG with access to a vast array of technical expertise and resources, enabling them to handle the project efficiently. The NOC's proactive support and the ability to manually assign work and tickets to Continuum technicians allowed RCG to focus on strategic initiatives while ensuring the project's success. The collaboration included detailed planning and execution, with Continuum's NOC team working closely with RCG and McLaughlin's Network Administrator to ensure a transparent and seamless migration. The combined efforts of RCG and Continuum's NOC team resulted in a flawless implementation, meeting all milestones on time and without any production interruptions. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Remote Monitoring & Control Systems

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Facility Management

Use Cases

Predictive Maintenance

Remote Asset Management

Remote Control

Services

Cloud Planning, Design & Implementation Services

Software Design & Engineering Services

System Integration

Challenge

Rouse Consulting Group (RCG) faced a significant challenge when tasked with executing a complete IT refresh for McLaughlin Body Co., a 250-user, 24/7 manufacturing operation. The project was complicated by the fact that RCG's 10-person team had only a 15-hour window each Sunday to implement the changes. Given the scope and complexity of the project, RCG needed additional resources and expertise to ensure a smooth and successful execution. The stakes were high, as any server failure during the migration could halt production and severely impact McLaughlin's operations.

About Customer

Rouse Consulting Group (RCG), established in 1995, is a best-in-class provider of managed IT services and solutions for small and medium-sized businesses. Operating in 20 states across the Midwest, Northeast, Mid-Atlantic, and Southeast regions, RCG partners with industry-leading technology providers such as Microsoft, Dell, and Hewlett Packard. The company is known for its expertise in delivering comprehensive IT solutions, including server care, network operations, and technical support. RCG's commitment to excellence has enabled it to achieve consistent double-digit growth over the past nine years, making it a trusted partner for businesses seeking reliable and scalable IT services.

Solution

To address the challenge, RCG leveraged Continuum's Network Operations Center (NOC) and Tech Advantage program. This partnership provided RCG with access to a vast array of technical expertise and resources, enabling them to handle the project efficiently. The NOC's proactive support and the ability to manually assign work and tickets to Continuum technicians allowed RCG to focus on strategic initiatives while ensuring the project's success. The collaboration included detailed planning and execution, with Continuum's NOC team working closely with RCG and McLaughlin's Network Administrator to ensure a transparent and seamless migration. The combined efforts of RCG and Continuum's NOC team resulted in a flawless implementation, meeting all milestones on time and without any production interruptions.

Impact #1	The partnership with Continuum's NOC allowed RCG to scale its business by taking on larger and more complex projects.
Impact #2	RCG's employees were able to shift their focus from core technologies to strategic initiatives, enhancing overall business growth.
Impact #3	The proactive support from Continuum's NOC improved RCG's operational efficiency and customer satisfaction.

Impact #1

The partnership with Continuum's NOC allowed RCG to scale its business by taking on larger and more complex projects.

Impact #2

RCG's employees were able to shift their focus from core technologies to strategic initiatives, enhancing overall business growth.

Impact #3

The proactive support from Continuum's NOC improved RCG's operational efficiency and customer satisfaction.

Benefit #1	RCG achieved consistent double-digit growth over the past nine years.
Benefit #2	The IT refresh project for McLaughlin Body Co. was completed within the 15-hour implementation window each Sunday.
Benefit #3	The project was executed on time and on budget, with no production interruptions or lost labor.

Benefit #1

RCG achieved consistent double-digit growth over the past nine years.

Benefit #2

The IT refresh project for McLaughlin Body Co. was completed within the 15-hour implementation window each Sunday.

Benefit #3

The project was executed on time and on budget, with no production interruptions or lost labor.

Download PDF Version

Overview

What It Means to Be an Elite Continuum Partner

Operational Impact

Quantitative Benefit