Zenoss Case Studies WEX Health: Cloud-Based Health Care Financial Management

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	WEX Health: Cloud-Based Health Care Financial Management Zenoss

WEX Health: Cloud-Based Health Care Financial Management

Zenoss

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Services	Cloud Planning, Design & Implementation Services
Challenge	WEX Health, a leading provider of cloud-based health care financial management solutions, was facing the challenge of delivering uninterrupted value to its customers, which required guaranteeing an uptime of five 9s (99.999%). They needed a cloud-based monitoring solution that delivered the same level of reliability as their own software. The company's IT infrastructure spans both cloud and on-premises virtualized environments. They were looking for a solution that was automatically updated and maintained and that had a built-in support system so they could focus on optimizing and supporting their own products and services. Read More
About Customer	WEX Health is a leading provider of cloud-based health care financial management solutions. The company offers its software services to over 200,000 employers and more than 17 million consumers across the United States and Canada. WEX Health has service-level agreements (SLAs) with its customers that guarantee five 9s (99.999%) uptime. The company's IT infrastructure spans both cloud and on-premises virtualized environments. Read More
Solution	WEX Health chose Zenoss Cloud as a Service (ZaaS) for near instantaneous deployment, significant cost reductions, and integration capabilities. Zenoss Cloud, hosted on Google Cloud Platform (GCP), allowed WEX Health's engineers to focus on core competencies without diminished productivity due to time spent deploying, maintaining, and troubleshooting monitoring tools. Zenoss Cloud addresses end-to-end monitoring and management needs and allows IT professionals to focus on delivering value in their own solutions rather than worrying about keeping the lights on. WEX Health standardized on Microsoft Windows in a virtualized environment and leveraged Zenoss for the platform’s superior Windows-monitoring capabilities. They were particularly impressed with the integration and monitoring of Windows Remote Management (WinRM) and used Zenoss to automate remediation of Windows-related issues as a future step in their implementation. Zenoss greatly improved workflows by provisioning virtual machine monitoring directly from within the VMware vCenter server. The Google Kubernetes Engine (GKE) ZenPack that integrates Zenoss and GKE also enabled Wex Health to more effectively monitor their Kubernetes clusters, ensuring optimal performance of workloads running those environments. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Services

Cloud Planning, Design & Implementation Services

Challenge

WEX Health, a leading provider of cloud-based health care financial management solutions, was facing the challenge of delivering uninterrupted value to its customers, which required guaranteeing an uptime of five 9s (99.999%). They needed a cloud-based monitoring solution that delivered the same level of reliability as their own software. The company's IT infrastructure spans both cloud and on-premises virtualized environments. They were looking for a solution that was automatically updated and maintained and that had a built-in support system so they could focus on optimizing and supporting their own products and services.

About Customer

WEX Health is a leading provider of cloud-based health care financial management solutions. The company offers its software services to over 200,000 employers and more than 17 million consumers across the United States and Canada. WEX Health has service-level agreements (SLAs) with its customers that guarantee five 9s (99.999%) uptime. The company's IT infrastructure spans both cloud and on-premises virtualized environments.

Solution

WEX Health chose Zenoss Cloud as a Service (ZaaS) for near instantaneous deployment, significant cost reductions, and integration capabilities. Zenoss Cloud, hosted on Google Cloud Platform (GCP), allowed WEX Health's engineers to focus on core competencies without diminished productivity due to time spent deploying, maintaining, and troubleshooting monitoring tools. Zenoss Cloud addresses end-to-end monitoring and management needs and allows IT professionals to focus on delivering value in their own solutions rather than worrying about keeping the lights on. WEX Health standardized on Microsoft Windows in a virtualized environment and leveraged Zenoss for the platform’s superior Windows-monitoring capabilities. They were particularly impressed with the integration and monitoring of Windows Remote Management (WinRM) and used Zenoss to automate remediation of Windows-related issues as a future step in their implementation. Zenoss greatly improved workflows by provisioning virtual machine monitoring directly from within the VMware vCenter server. The Google Kubernetes Engine (GKE) ZenPack that integrates Zenoss and GKE also enabled Wex Health to more effectively monitor their Kubernetes clusters, ensuring optimal performance of workloads running those environments.

Impact #1	Zenoss allows WEX Health to focus on their core competencies and deliver more value to their customers.
Impact #2	Zenoss treats customers as partners and collaborates to continuously drive product and process improvements together.
Impact #3	Zenoss greatly improves workflows by provisioning virtual machine monitoring directly from within the VMware vCenter server.

Impact #1

Zenoss allows WEX Health to focus on their core competencies and deliver more value to their customers.

Impact #2

Zenoss treats customers as partners and collaborates to continuously drive product and process improvements together.

Impact #3

Zenoss greatly improves workflows by provisioning virtual machine monitoring directly from within the VMware vCenter server.

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Overview

WEX Health: Cloud-Based Health Care Financial Management

Operational Impact